I ordered a 14 day trial of ColoDetox XR. The shipping charge of $2.49 hit my bank on 9/29/09. I cancelled the order on 10/01/09. On 10/14/09 my account was charged $89.00 for the product. When I originally called I was told the product had not been shipped yet and the account was cancelled. I ended up receiving the product and a charge. I am returning the product in the original package, untouched. I was told when I called today that I could not receive a refund, no way, but they would send me 2 more bottles and cancel my account. I was placed on hold while the representative spoke with a supervisor regarding my situation. I never got to speak to any so called supervisor. I don't want the product, have previously cancelled the product and am now returning the product.
I just want the $89.00 credited to my account and assurance the account has been closed. I have also contacted my bank to reject any charges from Pure Nutrients to try and protect my account.
Thank you for any help in this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.