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I made a purchase and paid $40 CAD for shipping. I have been a customer for 2 years and have always worked like this. This time the pharmacy chose another carrier, and to my surprise, the carrier charged me an extra service of $45CAD, but the pharmacy did not inform me of this payment in advance. I am required to pay 78% customs duties, but I am not required to pay twice for the shipping service.
Country of complaint: Brazil
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I did not agree to pay the extra amount that was not agreed upon, and I refused to receive the product. I returned the product to Canada, but the pharmacy will not refund my money. The manager, Kade, is not acting honestly, and is taking advantage of the distance to harm me.