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3.2 61 Reviews

PuppyFind Complaints Summary

33 Resolved
28 Unresolved
Our verdict: While PuppyFind has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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9:25 am EDT
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PuppyFind I bought a dog having problems she will not take it back

Having a lot of problems with my health I need the breeder to pick her up. She is ignoring me she will not call me. I have a five year old and he don’t like her. She’s two years old. She did not tell me anything about her I paid $2600. I am. 78 years old, she does not care about me at all. My blood pressure is very high because they fight I can’t take care of her I am going to fall out of mwheechair trying to stop the dogs from fighting. I want her to pick herup, pick her up and give me my money back please please please please help me. Elizabeth rose 630

202 819 [protected]@comcast.net Carolyn Hembree this is her

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9:33 pm EDT
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PuppyFind Fraudulent cashiers checks, etc…

Listed puppies, received a reply to purchase a puppy. They stated they would send a cashiers check and once it was deposited into my bank account they would have movers pick up the puppy. I did not deposit the the check, I cashed it. I responded to the email and they did not respond back. They emailed me a couple days later with another email stating they were sending me mother cashiers check. In the meantime, my bank contacted me, stating that the cashiers check was not good. I contacted the bank that issued the cashiers check, but they would not give me any information. I reported this to the FBI through official channels. And I still have the other fraudulent cashiers check!

Desired outcome: I missed out selling my puppy. My puppies sell at $850.00.

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1:25 pm EST
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PuppyFind Listing service

My account is randomly disabled with a code 966124 I have emailed 3times with no response or explanation. My payment is made my puppies are perfect not complaints. I have 2 pups left this has never happened that I have any puppies still after 12 weeks and I feel it's completely the fact that my account is on and off all the time. This has cost me money and is not the best for the pups to spend this much time with my family as finds are now made. I don't understand a company that refuses to respond to a paid member.

Desired outcome: My account to be unlocked

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Jan Gaudina
, US
Apr 30, 2022 9:06 pm EDT

I had the same thing happen to me. 6 years advertising with them.

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Godscreations
, US
Oct 08, 2022 1:37 pm EDT
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I go Thru The same I have to pay with so many cards they decline them with funds in them and its a circus I wish they Old Puppy Find Would come back since they dont let the buyers pay there are more scammers on that site scamming breeders/ sellers... Need a NEW DOG SITE TO COME UP I was with them over 10 yrs no more

Is PuppyFind legit?

Our verdict: PuppyFind has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores PuppyFind's position as a benchmark of trust and quality within its industry. Users and clients of PuppyFind can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

PuppyFind earns 100% level of Trustworthiness

Perfect Trust Endorsement: PuppyFind achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for PuppyFind. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of PuppyFind's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Puppyfind.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for PuppyFind have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up PuppyFind and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Puppyfind.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from PuppyFind.

However ComplaintsBoard has detected that:

  • PuppyFind protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from PuppyFind that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
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2:55 pm EST
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PuppyFind dog purchase and advertisement

PuppyFind Promotes false advertising. I won't use again.

They do not properly advertise their services and fees.

There are better services out there so you should use them.

They over charge for what you get.

I don't know how they can stay in business. No customer service. I think its run by one person only.

Save your money and time. Find a more reputable service.

Their address is difficult to find.

Desired outcome: None

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8:58 am EDT
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PuppyFind Scammers!

I wrote a message on their website and tried calling the customer service number and no response. I've purchased three pups with no issues from puppy find. I contacted someone for a breed and they were close to home like about 20 min away. I spoke to them on the phone and everything seemed fine. They even had a website put up. I sent him deposit of $900 which again, I've purchased from puppy find and have done the same process and to this day, I still have them. Once I sent the deposit to hold her, I got the adoption papers signed and sent them back. I read it thoroughly, didn't see any red flags. We were talking for a few days and the night before is when I got a bad feeling. I contacted them through another number and they stated no one was coming to pick up the dog. When I contacted him about getting my suppose "refundable" deposit back, I haven't heard. I've tried calling and nothing. I have the screen shots of the text messages, his complete website, and the ads posted on puppy find. I read the terms and privacy policies on puppy find and I believe I can fight this to get my $900 back. It was sent through zelle payment so the bank cannot refund me. My husband's employer allows for them to have free services to lawyers which is where I am going to if puppy find does not respond to me in a few days. The process this person did was the same for the other ones and everything seems legit that I did not think anything of it. I wanted to surprise my daughter and it ha just left this house with a broken heart. I'm not working due to the pandemic and this was going to be the little light we needed. Things happen. That person will get what they deserve but it's wrong of puppy find allowing this. Its craigslist for puppies. I've raved about this site how great. Will post everywhere how bad puppy find is.

Desired outcome: Getting my $900 back.

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5:02 am EDT
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PuppyFind Aids and abets criminals

They have been using same lame excuse for years, to remove any negative feedback to their advertisers, and are as guilty as the people they represent, since they know and help these miscreants continue to swindle/defraud/ and abuse animals. Any legitimate website will retain ad's for at least a year, and they remove any negative ad, and say show us the ad. I was defrauded by one of their regular advertisers (these people can not sell anywhere else and know puppyfind will not care) being sold 2 mutts as purebreds, that were also caked with dog [censored], and physically abused. The FBI should shut them down for interstate crime.

Desired outcome: Shut them down and charged with aiding and abetting criminals.

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4:53 pm EDT
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PuppyFind A thief got my account

On 03/17/2021 a person posing as a potential buyer texted me. Said she was interested in a puppy but had spoken to many breeders and needed the link to my puppyfind account. Because the message was text, they knew I was on my phone. I logged into my account, copied the link, and replied back with the link. Somehow, this gave them full access to my account. I got a message from Puppyfind saying unknown IP logged into my account so I changed my password immediately but noticed another puppy on my listing. I deleted it when I changed the password. The next day, I started getting texts for puppies that I wasn't selling. I explained my account was stolen and she sent me a copy of the lady's text- It was the SAME # as the inquiry to the link for my account. She was using my account to sell puppies, changed the email and all contact info (except phone#?) I can't log in. How is this possible? Your 2 days for a response is not acceptable when something like this happens. The thief's phone # is [protected]. You can see her message to me, and the response she sent to another woman after stealing my account.
Laura Ellis
[protected]@protonmail.com
Can't post my phone, not sure if this is posted online or not...

Desired outcome: Contact me ASAP!!!

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9:50 pm EST
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PuppyFind Sick dog

We spoke with a seller for about a half hour to 45 minutes about her Yorkiepoo's, she said she also had Aussiedoodles. We said we wanted the Yorkiepoo's. She told us all about them was very thorough and answered all of our questions. She was from Albany, NY and we are from Philadelphia. We met in Binghamton, NY. We got our puppy on Friday, 11/13/2020, he had diarrhea on Saturday and he stopped eating. We decided to get his brother as we felt he missed him. So we got him Sunday night, 11/15/2020. Today less than 24 hours after getting him he was not himself and neither was his brother that we got on Friday. They weren't eating. There is a size difference as the one we got on Friday is 2 lbs and his brother is almost 1 lb. the tiny one became lifeless today, Monday, 11/16/2020 and we took him to the vet hospital. He was tested and was positive for Parvo. He had to be admitted to the hospital. I had to get his brother tested as well and he is in the hospital too as he was positive. The vet said the parva came from the owners. The vet called me about an hour ago and told me that the bigger one was doing better as his white cells weren't low and he was just slightly dehydrated and sugar slightly low but the tiny one was still very critical. We talked about him and I asked if he was suffering and she said somewhat. They were doing everything for him and I said we will see how things are going tomorrow. We hang up and the vet called me and told me that our Benz stopped breathing. We lost our baby we didn't even have for 24 hours because of the recklessness of the seller. We are devastated and worried about our other guy. We have been trying to get in touch with the seller with no help as she stopped responding to texts this AM and now her phones are disconnected. We had to pay $5k upfront which is 75% of the vet bill for both and may have to put out more. When this could have been avoided all together. We need help and assistance and getting our vet fees taken car of. We adopted to supposedly healthy puppies and already lost one less than 24 hours from having him.

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2:14 pm EST
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PuppyFind Review process on puppyfind.com

I have been a member and pay my $19.99 a moth for over 3 years I have never had a complaint, or had to take a puppy back etc.
I sold a puppy to a middle aged couple from Kentucky that stated that they lost their last puppy due to parvo? I explained to both of them that parvo can live in the ground up to 7 years etc I asked them to take every precaution to keep my puppy healthy etc
Long story short they reached out to me 5 days later and asked for their money back that their puppy was sick? I asked for the information from their vet stating what was wrong with the puppy I never received anything?
About a week later I noticed that I had a terrible review on my puppyfind account That stated "That I sold them a parvo puppy and not to buy a puppy from me That I was a backyard puppy Mill Etc"
I asked to have it removed I later get a email from Puppy find asking for information about the matter and that there was a deadline of November 4, 2020
I submitted all my vet bill concerning the puppy being checked before the puppy was sold and that I also had the rest of the litter mates checked for Parvo (that was negative) for precaution
I was never contacted by anyone after that?
November 7 2020 I emailed puppy find and asked what decision that was made if any? Joanna from Puppy find stated that the buyer was going to be given more time to re-submit more information? I asked what information did the submit?
Joanna sent me their vet bill that has not date no birthdate no breed no gender no sex? I asked Joanna how she would even determine that the buyer sent my puppy to the vet? I have never seen a vet bill with no information and how do we even know that puppy was taken to the Vet?
Joanna seems to be one sided on this matter she asked that I wait on the buyer for her final decision I argued the point and later sent her some text that I had concerning the conversation that I had with the buyer about them having another puppy that died of parvo Joanna response was that "That is here say?
This whole matter is here say! I asked how much knowledge does she have concerning dog/cats diseases etc she never responded?
I have been raising puppies for over 30 years and I have seen anything like this I know that there are scammers out there but I really did not think that people would stoop to the level of trying to make someone look bad and use false information to try to get their money back after the purchase
That is exactly what is going on in this situation
I am the customer of Puppy find and have been for over 3 years?
You would think that I would be able to some more input on this matter but that is not the cases IT IS ONE SIDED
I called a phone # connected to puppy find to seek additional help with a supervisor and left a message
day later is was Joanna the same person and again one sided she emailed me and stated not to call or leave another message that she was the only person in the office?

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7:47 pm EDT

PuppyFind I am filing a complaint about getting scammed for using a puppy as their bait

we saw the puppy online it was, I though a good price from a breeder, their email said Vancouver WA, and the shipper was in the same area, both wanted the money to be sent on a Walmart card, when they got the money and we have no puppy, I filed with FBI / IC3, BBB file a complaint, PetScam.com and their will others, I hope these people get caught soon, you shouldn't have go thru this

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1:22 pm EST
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PuppyFind not the dog that was paid for

Janet Newuam paid for a Coton de Tuluear..Paid $2700.00 fo her..They even sent papers saying she was a "Show dog"..This dog is NOT even a "Coton de Tulaear! It came from Missoursi. Of course she loves the doggy now..But? Puppy Find needs to refund her money! What a scam!

I wonder how many other people thay have taken money from under false pretenses?

This is terrible!

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Jstmom
, US
May 17, 2020 2:06 pm EDT

I can't believe anyone is trying to blame puppyfind for this. It's like trying to blame your local newspaper for a puppy you bought from their ad. People, it's not hard to find a reputable person who has puppies, you should get regular updates and pics, that gives you some legal leverage- take them to small claims court if you were cheated.

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11:56 am EDT
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PuppyFind false advertisement of puppies for sale

The puppies identified are not for sale. When you contact them, they are convincing and talk you into sending them money thru Zelle for a down payment. They then provide excuses on as to why you cannot pickup your puppy. They offer refund and even send you a screen shot of the refund through Zelle and you DO NOT get your money back. They need to be pulled off the site!

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12:39 pm EDT

PuppyFind french bulldog

purchased two Frenchies from Sandor Nagy Registered in December/18. Still no papers. Last email he said if I write a good review on PF he will send papers. This man is a scammer. I have all my emails to prove so. Please put my review back up of "1".

Sent from my iPhone

Begin forwarded message:

From: Sadie
Date: July 29, 2019 at 3:51:15 PM EDT
To: Nagy Sándor
Subject: Re: Papers

At this point it is up to you to send the registration papers to me. One I do receive the registration papers I will do a new review but not until. This is in your hands. I would really appreciate you sending the papers for cindy and Candy. This has put a bad taste in my mouth I was going to purchase more dogs from you but this has to cleared up first!

Sadie Hussey

Sent from my iPhone

On Jul 29, 2019, at 2:56 PM, Nagy Sándor wrote:

Hi Sadie!I came to house today from Hospital!My son told me that you wrote 3 bad rewievs to my Puppyfind account!Thanks! sorry that i dont knew react from hospital!We make one deal!If you write me one good reviews to my Puppyfind i maked again the two export pedigrees for dogs after two weeks!I promise!

Az iPhone-omról küldve

2019. júl. 27. dátummal, 15:32 időpontban Sadie Hussey írta:

Nagy
It's obvious you are deliberately ignoring my emails. I would like a reply as to my registration papers for Cindy and Candy. If you cannot provide the papers please return my money or send a dog if equal value with its registration papers attached to the carrier.

I hope you take this matter seriously.

Sadie Hussey

Sent from my iPhone

On Jul 23, 2019, at 5:43 PM, Sadie Hussey wrote:

Nagy
It's has been months and I should have received cindy and candy's Registration papers. I have contact all the Hungarian Kennel clubs regarding this matter.

If you cannot provided the papers I am eligible for compensation as on the listing you stated Registered/registerable.
Here are two options for you:

Send me back a Full Refund on both dogs and once I receive the refund they will be returned.

Send me two replacement females of equal quality along with the registration papers attached to their carriers.

I have held if in contacting the Hungarian media and Hungarian Revenue agency.

I hope you take this seriously and reply to my email with a resolution.

Sadie Hussey

Sent from my iPhone

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6:07 am EDT
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PuppyFind selling sick puppies

We purchased an Alaskan Malamute puppy from Rocky Mountain Malamutes AKA Rocky Mountain Biewer Terriers in Dolores Colorado for $2, 150.00. The pup was flown into South Dakota and arrived at 2 PM. He was the coolest little guy you could dream of and we loved him more every minute. The pup acted normally and just ate and slept and wanted to be right next to us every second. At midnight he awoke from a sleep all excited and confused and started having seizures. He stopped breathing twice. We called our vets emergency line and described the symptoms. He knew it was low blood sugar immediately. Since he was unconscious he had us rub sugar and sweet syrup on his gums and tongue. Apparently his blood sugar level had been low for some time because we rubbed for at least 30 minutes and he still died. A half dozen vets feel he had a low blood sugar condition before he was loaded on the plane because it wouldn't have hit that fast. Breeder said not their problem and could produce no vet records except for an airline certificate that just says they have no communicable diseases. Breeder said if we paid for a necropsy ourselves and sent them the results they may or may not replace the pup. If we did that we'd be out the money for the exam plus the $350.00 air fare and would probably get another sick dog. This place is nothing but a puppy mill that doesn't tend to their dogs medical needs.

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This issue was resolved fully and I'm retracting my complaint.

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5:58 pm EDT
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PuppyFind he (dog breeder “nathan archer”) was selling a dog

Hello, I have been looking for a miniature dachshund for a few months now. I recently lost my dachshund Charlie. I came acrossed puppyfind.com online and I reached out to this breeder in Tennessee, this is his number [protected]) I explained to him how interested I was in his Silver miniature male dachshund he has, I also explained to him that I'm not near Tennessee but would make the drive to his vets office. He tells me no, that he would only meet me at a DQ, won't meet at a vets office, which to me that was extremely strange. I explained to him that I would like the puppy to have a check up before I bought him, this seemed reasonable to me. I believe he gave me a fake name when I first spoke to him on the phone. I couldn't find any information on his company (Glamour Exotic Dachshunds) and when I searched his name there wasn't any licensed breeders under that name. His number belongs to a Kimberly Arnold. This whole experience was strange. I didn't show up to meet him because I felt like after speaking to him, he's a puppy mill breeder. I personally don't want a sick puppy who may end up dying days after buying him and taking him home to my family. I also couldn't afford expensive vet bills to try to get him better IF was sick or he wasn't up-to-date on his shots or IF he was sick would have to have anabiotic‘s. Please don't buy any puppy from him. Beware of breeders like him. All they care about is money, not the puppy or the buyer.

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Update by Caitlin_F
Oct 18, 2018 6:46 pm EDT

Please beware of breeders like this.

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Oscar's Momma
, US
Mar 08, 2019 10:11 am EST

We bought one on Wednesday the 6th and he smelt like he had been laying in his own waste...He's scared to death of people and shakes constantly. You can totally tell he came from a puppy mill. The guys name was Thomas Cage...I'm sure that's fake at well.

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Franks daddy
, US
Jan 24, 2019 6:23 pm EST

I bought a puppy from Glamour Exotic and they stated we would receive the AKC papers in about 6 weeks. Made several attempts to find out where the papers were as well as get an update on which shots the pup had so I could get the next shots at my vet and they won’t even answer any calls.

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8:37 am EDT
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PuppyFind purchase of puppy

I recently purchased an American Eskimo cross breed with a Shiba Inu. The ad did not state that it was a miniature but that is what I got. I fully intended to buy the regular size breed so I stayed away from any ads for the miniature breeds. Now I find that breeders will false advertise in order to sell their puppies. This is dishonest and deceptive. Stay away from this site and do not purchase through them.

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LISA WILSON
,
May 18, 2019 6:01 pm EDT

Thats what happens when you buy from mutt breeders! LOL How the hell would you know what its gonna look like anyway its a MUTT ... BUY PUREBRED DOGS FROM REPUTABLE ETHICAL ESTABLISHED KNOWLEDGEABLE BREEDERS AND YOU WONT GET SCREWED... YOU WANTED A CHEAP DOG NOW YOUR [censored]ING BECAUSE YOU GOT CHEAP DOG YOU GOT WHAT YOU PAID FOR HONEY... What an idiot ... neither are toy breed or miniature dogs DO YOUR HOMEWORK NEXT TIME

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YouTellMe1958
, US
May 04, 2018 6:50 pm EDT

Do not purchase a puppy through anyone! ADOPT!

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8:43 pm EST
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PuppyFind breeder sold me a deaf puppy with vision problems

Purchased a puppy from breeder VIOLET BINEGAR of East Peoria IL 12/15/17. Confirmed DEAF within 24 hours of pick up by my personal vet 12/16/17. The dog also had vision problems that were never disclosed in photos or the add. We paid Mrs. Binegar $1000 cash. She will not refund, nor respond to my messages. My husband alone met these people after dark as this is the meeting time they requested. Had I been there in person I would of never handed the breeder the cash after laying eyes on the pup. Immediately I knew something was terribly wrong when he arrived home with her.
The breeder provided me with a health transport certificate so I called the clinic. The vet, Lisa Noel of Rescued Heart Animal Hospital admitted on the telephone that it had visible defects but did not note it because it was just a transport certificate for going across state lines. She said she was aware that they were breeding bad stock. The vet offered up multiple excuses on the telephone but of course admitted no wrong doing.
I gave the dog away without registration papers upon the agreement that she would never be bred. I'm still out the thousand bucks! BEWARE of buying a puppy from this breeder or one that has been vet checked from this clinic. Violet Binegar knew I was purchasing this puppy for breeding stock. Instead of being honest she took the cash and ran. BUYERS BEWARE!

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JKWilliams
, US
Dec 17, 2017 10:43 pm EST

That's supposed to be a $1000 dachshund? On what planet? It isn't even near an acceptable color. Cute...but dachshund NOT. You got robbed "in the dark."

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Shaun R.
, US
Dec 17, 2017 4:13 am EST

What an adorable puppy!

This is why, adopt don't shop!

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7:32 am EDT

PuppyFind english mastiff breeder

On aug 7 me and my husband found a breeder on puppy find. Com, her names Kimberly McNeil Morin, we followed her facebook page and liked what we saw. So I messaged her and she seemed very professional and nice. On aug 17 she informed me that the puppy we had picked had passed away and we would get a discount which we never did so we got the last female. Then on aug 27 when we drove 6 hours to get our puppy she said that the vets system was down so they emailed her the puppies records of shots that she would forward to us. I've asked everyday for the past week for these papers and she will not send them to me. I need these papers for the trainer, landlord and the vet needs them as well. I don't know what to do or how I can get these. Any help is appreciated.

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2:59 pm EDT

PuppyFind puppy scam

I inquired about this puppy bulldog selling from a woman named Bonnie Craig asking $2500 for this puppy including shipping. After not recieving the puppy or any shipping info we stopped payment, luckily, they continued you try stalling us with saying they had bad weather and such. After they realized we caught their scam they came forward with really rude emails to my husband and I.
The bulldog (smart) was sold in a litter from another breeder in 2014)
http://www.thomasbulldogsofohio.com/produced.html

Now they put there ad back up on puppyfind now asking $3500 for the same dog.
http://www.puppyfind.com/view_listing/?list_id=ed85k777q8&sid=t3l4851757l835vh3ndkn85573&back=%2Fl%2F%3Facct_id%3D881860%26country%3D%26state%3D%26page%3D1%26order_by%3D%26back%3D

they changed the birth date and increased the price.

The real name of the scammer is Jamie Bonneau, her and her boyfriend will use all excuses they can to get you to send money but they do not own any dogs!
Also they claim shipping through AA (American Airlines Cargo) if you read the info on the site or call them them, they will agree that there airline does not ship certain dogs (bully breeds being one of them) because of there breathing issues. They recently had 4 bulldog puppies die from the plane ride due to there unable to breath easily.

So at the end of all this, I have learned how to avoid scammers just like this one!

Lesson be learned, do research and read the buyer tips on this site, you will be surprised what you learn!

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6:32 pm EDT

PuppyFind laura warren, valentino warren aka warren picazzov aka picazzo

Dishonest, disreputable people. Sold a puppy with parvo, and then said they weren't responsible because I took them to the vet myself. Kept saying we could come to a resolution but it was all a con job. This happened June 2, 2017, so they are currently active in ripping people off. It cost me over $2000 to get the puppy healthy, plus having to decontaiminate my home and car. No wonder she drives a Porsche.

I didn't even ask for them to cover the vet bills, just return my original purchse price.

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