For the most of the past year, Shockwave games results have not worked, I wrote numerous emails in reference to this problem, nothing has been done, yesterday they charged my acct. $59.40 without notice, for my yearly membership. I sent a text cancelling my membership due to the fact that I was not getting what I paid for, I asked them to refund the charge to my acct. they said they would refund $49.45, that there was a minimum charge of $9.95. I asked then to please reconsider, since there sight has not worked properly for a year. I was told this is their policy and that's all they will do. This is poor customer service, I have been a customer for many years which is obviously not important to them, I would have stayed another year if there sight worked properly. Users beware, their sight doesn't work properly and they don't care, think twice before registering here.
I have been speaking to my incarcerated son by way of Global Tel Links. This company has had my direct line through Verizon, closed to direct calls from my son, not because I didn't pay my bill, but because I went over thier limit of how much I could spend, even though I paid my bill in full, throughVerizon every month. By closing my direct call abilities, I am forced into a pre-pay account in order to speak to my son. No choices, no exceptions. GTL charges for this service, they do not tell you how much, thay just inform you there is a charge. I do not receive any accounting at all in reference to this account. The minimum you can put on your account at one time is $25., the maximum is $50., and from what I can figure out they charge 20% of the amount for performing this service, not once, but everytime you put money on your account. Again this charge is mentioned when you put money on your account, but the actual amount of the charge never is, on the phone or in any of their publications. I write this because I think this is wrong, we are informed from everone else as to the amount of charges we will be charged, after we choose to deal with them, I don't know what kind of a kick back Verizon get from GTL, and can't believe they allow this to happen to their paying customers. The only way I can speak to my son is through this company, I have no choice, and if you are in my position, and many people are, we are all getting taken advantage of, all over the US, or maybe the world since they are global. If an attorney reads this and finds it illegal, as I think it is, I can be contacted at jerridickens@yahoo.com
