I agree...these people are the worst. I had System MechanicPro v. 10+, needed some help as it just froze up on "downloading improved virus definitions"...You get sweet talked into some kind of "Premium Service" (in my case $479+USD for 3 computers for 2 years)...Then they offer to work on your computer "remotely" and thoroughly screwed it up. Two phone calls later, and two sessions with "supervisors" only made it worse.
The ###s even deleted the copy of SMPro10 that I paid for, dumped a non-working installer on my desktop for a "complimentary" upgrade (Gees, what would I hope for for a mere $479?) and it won't install, and the computer works worse than ever. A followup call to (hopefully to LAX) gets someone from the Philippines who is not much better in the English department than the Indians, and a promise to "escalate" my case. Someone is supposed to "call me back from Los Angeles", and all I have to do is wait around until they do. I guess noone at Iolo realizes that other people in the world have real jobs and don't just wait around breathlessly for a call back.
this operation is screwed up beyond my wildest nightmares, and I would emphatically tell anyone who is considering buying anything they offer to avoid it like the plague. Avoid them at all costs, and maybe they will collapse under the weight of bad press and no sales.
