@Lostbusinessfromfreelancer,
Hello. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here.
It is unfortunate that you had a bad experience with this programmer. I’d like to assure you that there are thousands of great programmers waiting for you at the site.
To further ensure that you work with best freelancers, consider ones that have high Reputation. The higher their ratings are (5 stars being the best) the more reliable the freelancer is. Check on the work that they've done and the feedback they received from previous employers. Also, please make sure you take notice of the freelancer’s profile and see how well they communicate and how much thought they’ve put into it.
I’d like to apologize if our Customer Support did not respond promptly to your tickets. Normally, our Support Teams are quick to respond to filed tickets, e-mailed concerns and requests for chat. Still, I’ve forwarded this incident to our Customer Support Managers and we’ll conduct our own investigation on the matter.
I’d like to help you as well. Please send your username and the Project ID to max@freelancer.com. I’ll look into your case for you and assist in resolving your issues. We’ll also investigate the freelancer that you worked with.
Thank you and we hope to hear from you soon.
Hi Chaim S.,
My name is Max and I work for Freelancer.com. I came across your post here at complaintsboard.com and we appreciate the feedback.
First, I’d like to assure you that Freelancer.com will only suspend or freeze accounts to verify a user’s identity or the transactions done through the site. A user will also get suspended if they violate Freelancer.com policies. Once suspended, we request the user to contact us and resolve his/her account issues.
If in case the suspended account has funds, please do not worry. The money inside an account will not go anywhere nor will it be used in anyway whatsoever. It will be made available once the account suspension has been lifted.
We want you to continue on with your projects and earn income. That is why our dedicated Customer Support Teams will help you lift your account suspension by asking you to go through our account and transaction verification procedures. Sometimes we will require submission of high resolution photos of ID and other documents to further validate a user’s identity. I assure you that there is no cause for concern as these information will only be used for its intended purpose. We respect privacy rights which is why our Privacy Policy was created to demonstrate our firm commitment to it.
These policies and procedures in place are meant to provide a safe environment for freelancers and employers alike.
As always, we have taken into account your feedback about our services and support. We will endeavour to improve on the work that we do to serve you better.
Should you have further concerns, please send an e-mail to max@freelancer.com and we’ll address them immediately.
Thank you.
Hi Tim. This is Max from Freelancer.com. I regularly visit complainstboard.com to address user concerns about Freelancer.com and I came across your post here. It's unfortunate that this has happened to you. Please be assured only users who have signed up for our paid services get charged. It is possible that an unscrupulous user has used your credit card to commit fraud. I'd like to help. Please send the details of the charges made into your account (don't include the credit card number) to max@freelancer.com and we'll look into your case. Thank you and we hope to hear from you soon.
Hi Girbes. My name is Max and I work for Freelancer.com. I came across your post here and it is unfortunate that you feel this way about our site. If you have any account concerns or issues, please send an e-mail to support@freelancer.com and we'll address them immediately. Thank you and we hope to hear from you soon.
Hi Oddey. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. It is unfortunate that you feel this way about our site's services.We work hard to offer the best customer service we can and look to improve it on a continuous basis. Be assured that we've taken note of your feedback about our services. If you have any account concerns or issues, please send an e-mail to max@freelancer.com and we'll address them immediately. Thank you and we hope to hear from you soon.
Hi oleg 23. This is Max from Freelancer.com. We appreciate the feedback. I've seen your posts at other sites and as we have posted before, please allow us help you. If you have any account issues, please send an e-mail to max@freelancer.com and support@freelancer.com and we'll assist you in resolving them. Thank you and we hope to hear from you soon.
Hi Esteem. This is Max from Freelancer.com. I came across your post here and we appreciate the feedback. I've replied to your messages and we're posting our reply here as well. Be assured that your funds will not go anywhere. We're waiting for one of the accounts closely linked to yours to complete the account verification procedures. Once the account verification is done, our Support Team will lift your account limitation and give you access to your funds. I will continue to follow up your account issues until it gets resolved. Thank you.
Hi Arunch. My name is Max and I'm also from from Freelancer.com. We appreciate the feedback. I'm helping my colleague Emir, with replying to user concerns posted at this site. It is unfortunate you feel this way about our site. I would like to help with your account concerns. Please send your username to max@freelancer.com and I'll help you resolve the issues around your account. Thank you and we hope to hear from you soon.
@freelancer_s
Hello. My name is Max and I work for Freelancer.com. I'm helping my colleague Emir with replying to user concerns posted on this site. We appreciate the feedback. Please allow us to help you. If you have any Freelancer account issues, please send an e-mail to max@freelancer.com and I'll help you with resolving your account concerns. Thank you and we hope to hear from you soon.
Hi AlexMz. This is Max from Freelancer.com. We appreciate the feedback. Be assured that we value all of our users, whether they be employer or freelancer. As always, we will continue to improve on the work that we do to serve you better. Should you have further concerns or enquiries, please send an e-mail to support@freelancer.com or max@freelancer.com and we'll address them immediately. Thank you.
Hi Oleg. This is Max from Freelancer.com. We appreciate the feedback. We've seen similar posts at different web sites and we'll post our reply here as well. It is unfortunate you feel this way. We sincerely would like to help you. If you have any account concerns, please send your username to max@freelancer.com and I'll personally look into your case and help you resolve them. Thank you and we hope to hear from you soon.
Hi Oleg 23. This is Max from Freelancer.com. We appreciate the feedback. We've seen similar posts at different web sites and we'll post our reply here as well. It is unfortunate you feel this way. We would like help you. If you have any account concerns, please send your username to max@freelancer.com. I'll personally look into your case and help you resolve the issues around your account. Thank you and we hope to hear from you soon.
Hi oleg. We appreciate the feedback. It's unfortunate you feel this way about the site. Please be assured that Freelancer.com is not in the business of defrauding users of their money. Our Support Teams dedicate themselves in helping users with their enquiries and resolving account concerns as quickly as possible. Our offer to help you still stands and we sincerely hope you allow us to do so. Thank you.
Hello oleg. It's unfortunate you feel this way about Freelancer.com Support Services. I've seen similar posts at different sites and we'll post our reply here as well. It is unfortunate that your experience with our Customer Support wasn't satisfactory. Be assured that Freelancer.com works hard to offer the best customer service and look to improve on it on continuous basis.
Please allow us to help you with your account concerns. Thank you and we sincerely hope to hear from you soon.
Hi Narinder. This is Max from Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. I've taken note of your feedback about our account verification procedures and be assured that Freelancer will continue to improve on it.
I've looked into your case and unfortunately, the owner that created the contest used a credit card that wasn't his own. Committing credit card fraud results in immediate account closure. All payments that he made, including those made to you, were reversed and returned to the real owner of the credit card. We've refunded to you the prize fees that were deducted when you were awarded the fraudulent contests. Since you have already withdrawn the payments, the reversals resulted in a negative balance. In order to remove it, you will have to return the amount that you have withdrawn.
We do hope you consider our recommended action as you have accumulated already a sizeable amount of reviews and reputation. Please be assured that we will continue to improve on the work that we do to serve users better. Thank you.
@Computer Destiny - This is Max from Freelancer.com. I regularly visit complaintsboard.com to address user concerns about We appreciate the feedback. We've look into your case for you and we will conduct our investigation. In the future, we strongly suggest you view the employer's profile, how they communicate and how much detail they put into their project descriptions. The higher the employer's ratings are (5 being the best) and the more feedback they have, the better. We also strongly recommend you use our Milestone Payment. Asking for a Milestone will give set your mind at ease knowing that the employer has set aside payment for the project.. It will also let you use our Dispute Resolution Service and and file a dispute to release the milestone. For more information, please visit our FAQ at this link: http://www.freelancer.com/faq/view.php and view our Milestone Payment section. Thank you.
@Humble_A. My name is Max and I work for Freelancer.com. We appreciate the feedback. It's unfortunate that you feel this way about the site. I'd like to assure you that our phone verification procedure is part of our continuing commitment in keeping our marketplace safe for all users. I'd like to help you. Please send your username to max@freelancer.com and I'll help you resolve the issues around your account. Thank you and we hope to hear from you soon.
Hello Simmange. This is Max from Freelancer.com. We appreciate the feedback. I saw a similar post at this site and I'd like to post our reply here as well. It's unfortunate that you feel this way about the site. I'd like to assure you that our phone verification procedure is part of our continuing commitment in keeping our marketplace safe for all users. I'd like to help you. Please send your username to max@freelancer.com and I'll help you resolve the issues around your account. Thank you and we hope to hear from you soon.
Hello Freckles527. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. I'd like to inform you Core100's account has been closed already. If you think that you've dealt with this user utilizing a different user name, please send the project ID to support@freelancer.com or to max@freelancer.com and we'll conduct our investigation. Thank you.
@Humble_A. This is Max from Freelancer.com. We appreciate the feedback. We've taken note of your recommendations and we will use it to further improve on the work that we do to serve you better. Thank you.
Hi Biveide. It is unfortunate you feel this way about our site. It is possible to get your milestone payment back through our Dispute Resolution Service. You won't need to pay for the 1st stage of the arbitration. If the freelancer doesn't respond to the Dispute within 4 days, you'll get the milestone payment immediately. You will only need to pay the fee if your dispute goes into the final stages of the arbitration.
You can also get a project fee refund. You can file a ticket and ask for a project fee refund for the uncompleted project. Our Support Teams will work on the request and do their own investigation. Once they’ve established that the freelancer doesn't want to continue with the project, we will release the refund. We would really like to help. If you have other account concerns, please send an e-mail to support@freelancer.com or to max@freelancer.com and we'll help you resolve them. Thank you and we hope to hear from you soon.
Hi Balendra. If you have Freelancer.com enquiries or concerns, please send an e-mail to support@freelancer.com and our Support Team will address them promptly. Thank you.
Hi Oleg. This is Max from Freelancer.com again. We appreciate the feedback. We only wish to assist users with their enquiries about our site and resolve any account concerns as quickly as possible. Again, we do hope you allow us to assist you with your account concerns. Thank you.
@AllAboutPrinciple. Hello. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. We appreciate the feedback. I'd like to help you. Please send your username to max@freelancer.com and I will help you resolve your account issues. Thank you and we hope to hear from you soon.
@Anonymous123. This is Max from Freelancer. We greatly appreciate feedback. Be assured that we dedicate ourselves to provide the best customer experience. We've taken into account your recommendations about our account verification procedures and we will forward this to our teams for evaluation. Should you have further concerns or enquiries, please send an e-mail to max@freelancer.com and I'll address them promptly. Thank you again.
