I am not sure if I should be shocked or not, because our story is EXTREMELY similar! The difference being it is our air conditioning unit, and we're under a state wide heat advisory right now! BFS has been a NIGHTMARE for us, and we are also looking in to legal action against this company. The sweet man who bought our warranty for us did NOT pay to have us abused!
BBLW I threatened legal action, whether their contract says anything about "intend to repair" or not... they took off with the motor to my air conditioner AND the fan blades, and did not tell me. I honestly felt unsafe around the tech (my dogs certainly did not like him) and their lack of concern led to my fiance nearly suffering heat exhaustion/stroke. They tried to him-haw around with me, but knew that, no matter what clause was in their contract, I meant it when I said there would be legal action. My brother's father in law ended up fixing my air conditioner with the parts they dropped off. I also told them I intended on canceling the warranty and having them repay the seller the money he wasted on it. Funny how it worked when I told them that.
I had an AT&T internet account and refuse to do business with them again. They originally opened up my account for the wrong lot number, and, instead of fixing that problem, just opened a SECOND account in the RIGHT lot number, and charged off the wrong one since I refused to pay for service that I wasn't getting. The collections account came to light when I bought my house and discovered the threatening calls and letters I was getting was for the WRONG account, not the one I'd been paying. The credit bureaus (namely Experian) corrected this error for me, quite quickly, but apparently, the collections agency does not care. They suddenly started calling me again. I'm pretty much livid right now and hope this company gets busted. Filing a complaint with the FTC.
