CONSUMERS BEWARE. I had a very horrible experience with this company. I ordered a bobblehead as a gift for one of my Groomsmen. I put the order in on January 14, 2012 expecting it to be plenty of time for my wedding June 2012. They say it takes 8 weeks at min to recieve the product. Well, April 25 comes around and I get an email indicating that a "New Order" was made. I immediately asked why? They... said that the model was deformed and they needed to make a new order. May 12 comes and mold is done, which i approve. Few weeks pass and I am anxiously waiting for the paint proof. So I email Murielle (service rep I have been corresponding with for months) on May 23 to get a status. But she did not seem to care at all.She replied that the delivery was same as the original order (8 weeks). Then the next day I get the painted proof. BUT the picture and the model were two different people! How can the person taking that picture not notice that the picture I sent was an Asian guy and the finished model they put next to it was a blue eyed white guy! So again I emailed Murielle and she apologized and said the team would need to look for it one by one and they had a lot of them. Weeks pass and after several more emails back and forth asking where it was; I did not get it in time for my wedding. That's not it, I get an email today, June 14 saying that the model was not found and they needed to make another "New Order." Murielle said asked if I would like to wait; start all over or get a refund MINUS 17% for handing fees! How is that even possible. This is a SCAM. I told them they should be compensating me for at least the S&H to the USA (Doubtful about that). This company is in China and I should have known better.
