Same story here as well. I called LocalNet to cancel my service due to poor performance. They told me I had to notify them in writing. Each time I sent notification by mail they "did not receive it". It took me four letters, two faxes, and six phone calls before my service was finally cancelled...all the while, charging me for a service I did not use. Any calls attempting to get this money refunded were met with a hang-up. Legitimate businesses do not act this way.
