I ordered a bag for my wife for Christmas before I read these reviews. I ordered the bag on 12/17/2011. It was not delivered because no one was at home, I called to pick it up from UPS but was told it was intercepted because of fraud. I called hautelilo and they told me it was an error and they would have the bag re-delivered. Called them after not receiving it at was given a new tracking number. This bag was evidently delivered to someone/somewhere else. Finally got the bag around 1/11/2012. It had no serial number and did not look authentic. I called hautelilo and they agreed to exchange it for one with a serial number. Told me maybe I could not find the serial #. Finally received another bag. Same thing, no serial number and did not look authentic. I called them again and told them I would be returning this one too. Customer service person, Natalie, Rita and/or Kelley was really rude and offered no explanation but disputed that the bag was a fake. I think this may be the same person just using different names. It is 2/9/2012 and I checked and behold, UPS could not find they address to deliver the returned bag. They provided me the return address when I called and told them I was returning the bag! I sent an email and the message from UPS tracking to hautelilo on 2/6/2012 to ask for verification or the correct address. Haven't heard from them. Probably will not and will likely have to spend who knows how much time getting a refund. What a complete and absolute fake operation and products from beginning to end. Never order from this company.
