I purchased a couch and tv from Leons in Edmonton a few months ago. The sales person followed me and my boyfriend around in the store, adding absolutely no information about the products. He kept following us until we got to the counter to pay after my boyfriend gave me more help than the salesperson did.
The man working there rushed to get behind the computer and put his name on what I can only assume was comission. I decided to use their financing plan. Everything seemed fine until a few weeks later when the furniture was supposed to be delivered to my home.
First, they were late in delivering my couch and tv but no one contacted me to let me know. So, I took a day off work to be there when the furniture was delivered and no one at leons even tried contacting me to let me know the furniture wouldnt be coming that day as it was planned. I had to call them and finally after being put on hold for almost an hour and being transferred several times to different departents they told me they would have to get it on the trucks and deliver it all next week.
At that point I wasnt upset. I understood mistakes can be made. A week later, when the couch and tv were delivered the two men carrying the furniture scraped the walls and the furniture on the way into the house. And then, when I had to take the wrap off the couch and tv I noticed that Leons failed to put the stain guard on my couch. It was worth a few hundred dollars and I wanted to get the product that payed for. Leons wasted my time and ripped me off so I called their North Edmonton office to set things right.
Everyone on the phone was extremely rude. They either had no idea what they were talking about or transfered me to someone else before they even took the time to hear what was wrong. Some of the representatives actually told me they couldnt help me because they said that the account was under my boyfriends name! They put my boyfriends name instead of mine making it so that half the representatives were too incompetent to understand that it was my account. So, I asked to speak to one persons supervisor after another until I could speak to someone who could help me fix this problem. Finally I talked to the manager of the north edmonton leons and she was not only unsympathetic but completely rude. She told me it shouldnt matter that there was no stain guard on my couch, that my account was somehow put under my boyfriends name, or that I took another day off work just to get what I paid for and had already been on hold at that point for over 2 hours.
She even started arguing with me that I should have no problem with a couch that wasnt stain guarded (something they charged me about $200 to have on my couch) I explained to her that because it was not stain guarded it was not the couch I ordered and I wanted it to be sent back. The manager refused to help. She didnt seem to understand that not giving a customer what they paid for was wrong. She laughed at me told me I was being unreasonable and completely refused to be accountable or make any steps to correct their mistake. After talking with her for half an hour I suggested that I just keep the couch because I couldnt afford to take another day off work to deal with Leons mistakes and that she refund me the amount I paid for the stain guard. She refused and instead offered to take $10 off of my order.
Purchasing from Leons was a BIG mistake. Every level of staff I dealt with were completely incompetent. No one had any idea how to do their jobs and when they were approached after the mistake they were only rude and impossible to deal with. For anyone out there looking to make a future furniture purchase save yourself the stress and time and purchase your furniture elsewhere.
I purchased a couch and tv from Leons in Edmonton a few months ago. The sales person followed me and my boyfriend around in the store, adding absolutely no information about the products. He kept following us until we got to the counter to pay after my boyfriend gave me more help than the salesperson did.
The man working there rushed to get behind the computer and put his name on what I can only assume was comission. I decided to use their financing plan. Everything seemed fine until a few weeks later when the furniture was supposed to be delivered to my home.
First, they were late in delivering my couch and tv but no one contacted me to let me know. So, I took a day off work to be there when the furniture was delivered and no one at leons even tried contacting me to let me know the furniture wouldnt be coming that day as it was planned. I had to call them and finally after being put on hold for almost an hour and being transferred several times to different departents they told me they would have to get it on the trucks and deliver it all next week.
At that point I wasnt upset. I understood mistakes can be made. A week later, when the couch and tv were delivered the two men carrying the furniture scraped the walls and the furniture on the way into the house. And then, when I had to take the wrap off the couch and tv I noticed that Leons failed to put the stain guard on my couch. It was worth a few hundred dollars and I wanted to get the product that payed for. Leons wasted my time and ripped me off so I called their North Edmonton office to set things right.
Everyone on the phone was extremely rude. They either had no idea what they were talking about or transfered me to someone else before they even took the time to hear what was wrong. Some of the representatives actually told me they couldnt help me because they said that the account was under my boyfriends name! They put my boyfriends name instead of mine making it so that half the representatives were too incompetent to understand that it was my account. So, I asked to speak to one persons supervisor after another until I could speak to someone who could help me fix this problem. Finally I talked to the manager of the north edmonton leons and she was not only unsympathetic but completely rude. She told me it shouldnt matter that there was no stain guard on my couch, that my account was somehow put under my boyfriends name, or that I took another day off work just to get what I paid for and had already been on hold at that point for over 2 hours.
She even started arguing with me that I should have no problem with a couch that wasnt stain guarded (something they charged me about $200 to have on my couch) I explained to her that because it was not stain guarded it was not the couch I ordered and I wanted it to be sent back. The manager refused to help. She didnt seem to understand that not giving a customer what they paid for was wrong. She laughed at me told me I was being unreasonable and completely refused to be accountable or make any steps to correct their mistake. After talking with her for half an hour I suggested that I just keep the couch because I couldnt afford to take another day off work to deal with Leons mistakes and that she refund me the amount I paid for the stain guard. She refused and instead offered to take $10 off of my order.
Purchasing from Leons was a BIG mistake. Every level of staff I dealt with were completely incompetent. No one had any idea how to do their jobs and when they were approached after the mistake they were only rude and impossible to deal with. For anyone out there looking to make a future furniture purchase save yourself the stress and time and purchase your furniture elsewhere.
If any Leons employee wants to post in a response to my post saying their company cares then I challenge you to ACTUALLY care about your customers. I propose you refund every person their money as an apology. If you really want to be a company that cares, then you would do right to all of the customers you have lied to, treated poorly, and ripped off. I think Leons sucks and so do the others that posted here. If you want to continue your sales you would know that all of these peoplewho are saying Leons sucks will tell their friends who will tell their friends and that the first step to providing good customer service is making sure your unhappy customers will come back to the store again.
Its your move Leons.
