Im going thru the same thing. I called Ultra Shield for 2 and a half months, nothing. Ashley was no help, they said not there problem. I filed in small claims and guess what? Sandy from Utra Shield called me to tell me that my claim was denied. My paper work got lost but she found my number when Ashley got served. You are right this is the biggest joke. Well I will let you know what happens, if they let me talk about it. good luck
