Can't agree more! Now I just wish I read all these comments before placing any order! More than a week ago I ordered three pairs of shoes on their website, but immediately after placing the order I realised I didn't use the discount code I received by email, so I just email them asking if they could simply apply the code for me (as I believe the shoes wouldn't have been shipped just yet). I got a polite response next morning, but the guy said they couldn't do that and if I would like to cancel the order and reorder again. I did so immediately after and sent him the 2nd order number and he promised to cancel the 1st order for me. Couple of days later I received an email saying my 1st order has been dispatched, and not long after another one saying my 2nd order as well. In shock, I replied to the Customer Service guy and he insisted that he "sent an email to cancel my order". Also, he said he managed to "save my 2nd order just before it's dispatched" and "would refund my discount". Now it's been like 5 days and I have not received any shoes yet, plus, I just checked my bank account and I have been charged TWICE! And, WHERE ARE MY SHOES! I'm getting really really fed up now! They are absolutely the worst and mostly poorly managed company ever! DO NOT BUY FROM THEM EVER AGAIN! :(
