The complaint has been investigated and
resolved to the customer's satisfactionResolved Dune — Bad Customer Service.. Missing Goods
resolved to the customer's satisfaction
I purchased 2 x pairs of shoes in the sale in June 2009 which never arrived.
I was told by Dune Customer Services to check with the post office - I did this and apparently Royal Mail seem to have misplaced the items. They asked me to go back to the supplier so that they could raise a claim for the goods and Dune could then refund my money.
I have emailed Dune, called and left messages and written letters countless times and they completely ignore my requests for help.
I contacted Consumer Direct who advised me to write and threaten with court action... still no response.
Shocking Customer Service... I have no shoes and have paid for them!!