I cannot state my real name here, I am still currently an O'Reilly employee. I will however tell a little of my story. The above man posting his complaint and stating that his situation is caused mostly in part because of a "white woman" among some other things, is bogus. Let me tell ya buddy, I came to this company with extensive personal knowledge of automotive. I generally work on my own vehicles if time is available, and constantly surround myself with mechanic friends. So, I know quite a bit. Yet, when I was offered a position with this company, I was only offered $8.50 per hour working the front counter and it was not open for negotiation at all. Being a single mother, a job was something I needed, so I had to accept. My boss was a young white male and a very chauvenistic one at that. He catered to all the men in the store, no matter color. I worked harder than most of the men there. Including freight on a constant basis and whatever else needed to be done. I was told that if I kept up the good work, there would be a strong possibility for short time advancement and full time status. I worked harder. Then, a new guy came into the picture that had NO automotive knowledge and within his first 2 weeks there, he was promoted to RSS (Retail Service Specialist). I couldn't take it anymore, the unfairness. I talked to my district and was transferred to a new store that was opening up. Well, it's worse. Little did I know that the female manager of this store was best friends with my old manager, and he talked s*** about me. Even though I have proven myself at the new store, and am averaging a monthly sales of $17000.00 as a part time employee, I am still not good enough. I ask for a day off to spend time with my son, I get told NO. I never ask for time off, yet I get denied everytime I put in for a day off. I work hard, yet I am not good enough for this company apparently to go much further than $8.50 per hour and full time with benefits. Oh, have I mentioned that I have been with the company now since December, and upon multiple times of asking, still have NOT received my 90 day review ! So, you think you have problems down there in texas ? Try living in my shoes and then complain to me again about how bad you (as a man in a man's company) really have it. I will agree that Mr. Charlie O'Reilly didn't have these intentions for a company he started so many years ago. This is ridiculous and people really do need to know and hear employee stories nationwide. Not just in the south, or even up here in the midwest.
It does depend which pads you bought. There are limitations on some of the lifetime warrany pads based on the manufacturer, not the store.However, it is the fault of the employee for not being knowledgeable on the certain pads while they were stressing the "lifetime" warranty. Also, on all Lifetime pads wherever you purchase them, they also carry the unwritten note attached that if your pads went bad to the calipers being at fault, nobody will warranty them out either. Just a little FYI. Also, from previous experiences, if you read the back of your O'Reilly receipt it does have explanations about warranty, refunds etc, just so you know.
Woh, wait a minute ! First off, it is for the customer's protection ! Not for the company to give you a hard time over a return part. Second of all, your information should be stored in the computer for warranty purposes, in case you lose your receipt or anything. Now lastly, if it is a debit card purchase, you CAN return it without the card for a cash refund. I am an employee of O'Reilly and have had enough return issues come up to offer decent solutions. Now, as for the gentleman posting Mis-Information about the company holding card information on file, that is totally and completely false ! If anything is kept in the safe at any of the stores, only management has access to it, and also you (the customer) asked to keep a card at the store for future purchases. Now, as far as the purchasing goes, Permission for every sale must be obtained before any transaction can take place, management or otherwise. If you had a issue come up with this nature, you should have requested a meeting personally with the store manager and the district manager for misuse of your card. Do not come on to a public page like this one and claim it to be the fault of O'Reilly and its employees. There is equal fault within your complaint. Do not try to put a bad name all over the company because of negligence with all parties involved in the situation.
Well, my comment is ... find out all warranty information before purchasing any parts from any store ! Also, if you only replace one item, you are risking it breaking down again. You must replace all parts involved. Not just a compressor. Check into that, and you might see that it's not the part that's the problem consistently, it's due to other faulty parts my friend.
