I experienced something similar. I returned a faulty receiver according to their instructions a couple months ago. While just reviewing my bill I have a charge for $50 for unreturned equipment. I called and spoke to a representative who said "oh, we did receive that sir, I will issue a credit to your account". It took me calling to have the credit issued for something that was returned a couple months ago? More likely that their policy is to charge you unless you catch it. Pretty disappointing.
