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gelwalker

US
Registration date: Apr 08, 2011
0 helpful votes

gelwalker’s comments

I was charged for four magazine (two of two different dates) they costed $23, $31, $38 and $38. And of course how the economy is going and gas skyrocketing I know of no one who can just accept over $100 being taken out of their account for 4magazines (which most of the time I never get to read because i work ssssoooooooo much.) I searched this morning for the code billed to my account and was given Time Warner Magazine as a possible culprit. Thank God I found this site and proceeded to write down the two numbers. I expected a long wait so got a drink and a sandwich with my cellphone (for games and music). If I had to wait I was going to be prepared. I called [protected]), it rang, I got a message that the customer service people were busy so I will have to wait. I knew that would happen. But less than one minute, Angela (the customer service officer) was on the phone. She was polite however respectfully persistent with offers to keep the magazines. She assured me that the charges will be reversed in one to two billing cycles (basically one to two weeks). We will see. But the customer service get it done was excellent. Actually has me thinking I may get the mags when money is no longer tight.