I've only just discovered this problem that dates back to December.
I was charged £1.00 in December and then 4 lots of $49.95. I have spoken to my bank and they have advised that I go to Visa and complain. Which I have done.
I have written the letter.
So I phone the company and after discussion it turns out that they do have my bank details. Neither my wife and I know where they got them from. They even have my e-mail address - but it is one I have not used for over 4 months (I changed it due to spam, but I am on the same domain).
So operator 3233 was very polite and told me that when I signed up (I didn't) - I was supposed to cancel within 14 days or else I would be charged monthly. Cancel what? I have no idea.
After a lengthy discussion the operator cancelled my account and the cancellation e-mail was sent - however to the address that is long gone. So maybe I will not see this address. I have now updated my letter to Visa, but am still going to send it.
And all this following a program on the BBC last night about card fraud and how neither the Police nor card companies will do anything. Luckily you guys and this website were around.
Cheers
Further to my post 4 days ago I can now confirm that 2 payments have been refunded. I have still sent my letter to Visa Disputes (Nationwide). They can decide what to do.
Martin - if they are taking a recurring Visa charge from your account then changing the card will not do anything (according to the Nationwide, UK). I asked them this - stop my wife's card - they told me it would not stop the payment.
Anyway, everything is now shut for me. Two repayments have come back, I am chasing the other two.
Good luck everyone. I'm still stumped as to how they get your bank details.
Gareth
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