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Venere PR

IT
Registration date: Mar 16, 2011
0 helpful votes

Venere PR’s comments

Hi,
I reply officially for Venere.com. First of all we are very sorry for your bad booking experience, but let me explain you how our system works: You book via our website and then the reservation arrives to the hotel that has a section where he can check the credit card details, then he can accept the reservation (if the details are ok) or refuse if the credit card is not valid or there are no funds to cover the booking. When we receive the hotel cancellation stating for not valid credit card, we just have this information so that's why our Customer Service has replied you this way. For us the hotel cancelled it for that reason. Now, if you could send your reservation number to customer.service@venere.com and zanarini@venere.com we'll be very happy to investigate further of what exactly happened with this hotel and why they have effectively canceled the reservation. Many thanks in advance and hope that you can understand our position.