Hi Ms. Dyer,
Your email was replied to. Please check your spam folder. Unfortunately, there were some unexpected fulfillment delays on behalf of Burda patterns. Your order has been shipped and will be received in a few days.
Thank you for your patience and understanding.
Sewingpatterns.com
Hi.
We apologize for your experience.
Please email us directly at Info@sewingpatterns.com and in the subject line enter "Please HELP with my order" and we will get back to you immediately. Are you sure you were sending them to Info@sewingpatterns.com? I assure you that if we would have received your emails, we would have replied to you promptly.
I apologize for your experience and it will not happen again. Your business is very important to us. I hope you continue ordering your patterns through Sewingpatterns.com in good faith and if you have any future concerns or questions, please contact us. If we made an error when sending your order, we want to make it right.
Thank you,
SewingPatterns.com
Customer Service
Hi Anna,
We apologize that you have not received your patterns promptly. However, you were notified of the delay. Unfortunately, there have been some fullfilment delays with some of the pattern companies that effected when your order would arrive to you.
We appreciate your patience. You are a valued customer and your business is important to us.
I have emailed you personally, as well.
Thank you,
Anne
We apologize that you have not received your order. Unfortunately, Burda has been experiencing some fulfillment delays that have effected some orders. Please email me directly at Info@sewingpatterns.com - to my attention "MARGOT, Please help with Burda Order" and I will get back to you immediatley.
Thank you,
Margot
Hi.
I apologize that you didn't receive a reply to your email. Are you sure you were sending them to Info@sewingpatterns.com? (as in plural sewingpatternS.com) In any case, please do not hesistate to email me personally in the future if you have any problems or comments about our site and service.
Email Info@sewingpatterns.com and in the SUBJECT line type "For Margot, Please Help" and your email will be directed to me personally.
Thanks!
Margot
