STARWOOD TIMESHARE DOES NOT HONOR IT'S TIMELINE FOR USING POINTS OR EXCHANGING
Be careful in regard to getting your points converted or transferred. I called on the last day and couldn't get through. I waited on the line then the line got dropped. I called back and got a recording that said that they were closed. I discovered that Starwood is on EST (I'm on PST) and that on the last day to deal with your points, which is 12/31, that they closed a half and hour early. I called the following Monday to resolve this issue and was told there was nothing they can do. -I was told a supervisor would call me. It's February 1st and I've yet to get a call although I've followed up with three successive phone calls. I'll be sending them a letter requesting use of my 2010. If they still don't reply, I'm going to sue them. BEWARE!
