The complaint has been investigated and
resolved to the customer's satisfactionResolved Starwood — Time Share
resolved to the customer's satisfaction
I am a citizen of Colombia, South America and on 29 January 2009 I was on vacation in Orlando, FL. While staying at a local hotel I was approached about purchasing a timeshare. The seller of the timeshare was a spanish speaker, Lisbeth Frontaner. I decided to purchase this timeshare and signed a contract written in english. I do not speak or read english but the seller told me that she had informed me EXACTLY what was in the contract. I signed the contract and paid $3, 090 as an initial payment and would pay monthly installments until I paid off the total payment of $14, 900. On 26 February 2009 I was called by Fabiola Kindt who said that Lisbeth Frontaner was no longer employed with their company and the she would be my new representative. She also informed me that I owed $1, 600 for maintenance and remodeling fees and that I would need to use my timeshare by the end of the month or lose this years benefits. I was never told that I would have to pay this fee. When I told her that I thought their company was not acting in good faith she put her boss on the phone who said that I better figure out a way to pay nhe money. On 1 March 2009 I called the company and asked for Lisbeth Frontaner and was told she would return my call. She returned my call and said that she did not know who Fabiola Kindt was. I informed her that I felt tricked into purchasing this timeshare and that her company was changing the terms of the contract. The company should return the downpayment of $3, 090 and terminate my contract. I have sent a power of attorney to the U.S. to friends who can act as my representative in this matter. In this moment anybody respond my calls or my emails.