I cannot believe the gall of this company. I spoke to them because I did not understand why I am getting a $39 late charge every month when I pay the bill early.
I was told that Because the day I made the payment did not fall within the billing cycle, it was considered late. Me: So you telling me, I can't pay my bill early?
She: It's not that type of account. It's not like a credit card or car loan
WTH? Since when can't you pay a bill early. we have been paying for over 6 mos and the balance isn't going down. So I closed the account and will pay it out in 2 payments to get rid of this company.
But I am also reporting the to the Better BUsiness Bureau and my states attorney general
Frustrated in Baltimore
