I sent a pair of $200 RayBans in for warranty repair and never heard back. 90 days later they finally acknowledged reciept and told me 6-8 weeks for repair. Again, I never heard back from them. After numerous calls, they said the sunglasses were discontinued and they had the wrong address and could not contact me? They gave me a$180.00 allowance to pick a new model. (I'm not happy with current selection) This process began in mid March 2010. I sent in $12.50 with broken glasses and another $35.00 by phone. Today is Nov. 3rd and I still have no sunglasses. After lighting up a Manager on the phone, I was told that the new pair was delivered 3 weeks ago and it was the postal services fault. They would investigate and get back to me in 30 days!
Buy MAUI JIM sunglasses - although more expensive, they sent me new glasses and case in less than 10 days!
