I'll save you the time and frustration of visiting 424 East Central Blvd, Orlando, FL. I'm in the same boat as everyone else, being scammed by this company-not getting the travel award after repeated attempts and now the company won't respond to my letters asking for a refund. (Having no trouble whatsoever with the travel club company that offered that "award" for signing up, and they tell me they no longer use Certs Inc having gotten lots of complaints themselves about Certs Inc.) Fortunately, I'm only out $125 versus more as some are according to the other complaints I've read.
I have family who happen to live in Orlando. I was out there in April for a visit and thought I'd be so smart and show up at that address to demand my refund. Right. It's a UPS Store. Not a business office address. Obviously that makes a dead end to express my righteous indignation. So I called the BBB of central Fl only to be told that as of Oct 09, Certs has told the BBB that they won't work with them on resolving any complaints (BBB has received 356 complaints on Certs). So there's no point in my filing another complaint. I've been advised that I can continue persuing this matter through the offices of the Consumer Services of the State of FL and the FL Attorney General. I plan to do so (that righteous indignation thing).
