I ordered in late Jan, but the policy time did say 3-10 weeks. I called in Feb, and spoke with Laura too. She stated there was a small back order and she sent me the email (which went into junk mail for some reason). She asked on the phone and in email is I wanted to cancel, so it wasn't like that option wasn't there the whole time (without a restock fee). But I did read the policy, and knew the ship times. I too am not understanding why the people on here are griping and the policy they agreed to. And, by the way, online store policies are legal binding contracts especially when they are agreed to.
Jw and Karen are right. The only thing angel baby bedding is guilty of is having illiterate customers.
I am going to call them back today, let them know what is being said on this board, because I can hardly believe it. I mean, really, mad about a restock fee? Most of the online stores today have that. Made about ship times? I am certain not all of their orders have back orders. Mad about an automated email? grow up. I think the statements are way too exaggerated, to say the least.
Yeah, the policy may be "stupid" to some, but when you shop there, you agree to it. smarten up and be a wise consumer. It is your money, spend it wisely.
Just got off the phone, and spoke with Laura. Yes on a Saturday. Was not hard to get through at all! Then sent an email to see if she would get it, she said she got it just fine and sent a reply tester.
She looked over the complaints while I was on the phone and she said, "I feel horrible that these few people are unhappy. I wish I could make them all happy. Though, I can't, but I can try" and "out of over 40, 000 customer this year, we have had less than 1 percent complaints". She continued, "this is better than most, if not all, similar online stores".
Unfortunately, since the people do not post their name on here, she could not look up their order directly. Though she ran an email search for the "dissapointed nana" email above and found the email. Apparently, this person, when auto-emailed, threatened legal action and requested a cancellation. Laura said that "those emails are very uncommon, but I just canceled her order for her as she requested, and of course no restock fee per policy". The products "nana" was ordering were not late according to her order date. Her product had a 2-6 week time frame in the policy. The actual time she waited was 5 weeks. This same customer on the cancellation form said "After nine (9) weeks of waiting" then in "nan's" email response back she said "After waiting seven weeks beyond your indicated shipping time, I am cancelling." Get your time frame right lady. Also, her crib set was due to ship within 24 hours when the cancellation was received, right on time.
I am sorry, but I loved the customer service from angel baby bedding. I like Laura, she was very kind, sweet, very funny and when i could not find what I wanted, she spent over 30 minutes with me on the phone (which she called me back on THEIR dime to talk to me) and helped me decide.
I think more companies need to be like this. You think babiesrus would do this? or walmart? People, you should be ashamed for being such ignorant consumers as to not even realize the way you treat a person is the way you will be treated.
She also wanted me to post the contact information for the company, as a few people are saying they have not been able to get through.
Remember, to leave information or a phone number at least when contacting because she said "a lot of the time, people just call and say "I need to know about my order" and hang up and they do not use the phone number to call that they ordered with"
I can understand that, I mean if you cannot get back to someone due to a bounced email or no info... common sense people.
Contact 24/7:
Phone / TEXT: 573.366.1305 - they use a texting service too!
Fax: [protected]
Email: Jayla63640@sbcglobal.net
Online chat - here: http://www.angelbabybedding.com/Contact.html
All online question forms through here: http://www.angelbabybedding.com/Contact.html
No, I am not in anyway employed by this company, I am a writer for a newspaper (thinking about doing a feel-good piece on the company actually), I loved the service they provided and KNEW there was more to these stories above.
She also stated if people want to give their name on this forum, or the last four numbers of the order number, she will gladly call, email or otherwise contact them about their order.
And, the BBB posts false negative press releases, to non-paying business members by merely taking the "word" of consumers. Please. They are not an investigating firm. An investigating firm looks at BOTH sides and makes an intelligent decision based on facts, not just the word of a customer.
And, the BBB posts false negative press releases, to non-paying business members by merely taking the "word" of consumers. Please. They are not an investigating firm. An investigating firm looks at BOTH sides and makes an intelligent decision based on facts, not just the word of a customer.
You cannot really complain to the bbb about the bbb. unbiased? I think not. if they truly were, wouldn't they have their own page dedicated to the numerous complaints against their business practices? you would think so.
And, the BBB posts false negative press releases, to non-paying business members by merely taking the "word" of consumers. Please. They are not an investigating firm. An investigating firm looks at BOTH sides and makes an intelligent decision based on facts, not just the word of a customer.
But, hey you cannot really complain to the BBB about the BBB. unbiased? I think not. If they truly were, wouldn't they have their OWN page dedicated to the numerous complaints against their business practices? You would think so.
Or just follow these links in regards to the BBB... so who has more complaints?
More information on the BBB can be found here:
http://bbbthetruth.com/
http://www.fdrs123.com/?bbbanswers
http://www.bbbroundup.com/BBBblog/blog1.php
/URL removed/
http://www.betterethicsbureau.org/#PressRelease01
The complainant in the BBB report is that lady above.
Contacting the company tomorrow for the rest of the story here. Unlike some news / media outlets, I always get both sides before writing. Full story will be published here as well.
Pahleeze.
http://www.dailyjournalonline.com/pdf_1b0f24df-0119-571c-b962-55c9dc605fa5.html
What is funny to me is that people are actually "wondering" if this is "real"? LOL!
"buyerbeware" sent two emails saying she still wanted the order despite the back order. She was an international order. Angelbabybedding.com sent 11 emails to the customer, which i saw, customer responded she still wanted the order. customer then did a charge back without canceling, this delayed the order, as the customer still never canceled. Buyer then contacted the BBB, did not tell the entire truth, naturally, and still never canceled the order. Angelbabybedding shipped the order within the time frame the customer agreed to. Interesting. There are always two sides to a story. But when I was given this story to do BY the bbb for the story, unlike most reporting agencies, I declined until I knew both sides. I am glad I did. Felwsbowner you are correct in stating small businesses help our economy. They really are the backbone of our economy and I personally, as a journalist do no think it is fair to ruin small businesses based off of less than 1% consumer complaints. The bbb should be ashamed of themselves for even trying to hurt small businesses. The bbb also never really helps the buyers either. It is a money-grubbing organization that needs to quit wasting money.
So, you are blaming the shipping company instead of where you purchased the item? If it is not a sign-for package they will leave it on the front porch. When you checked out with the order did you request special shipping instructions?
Things YOU could have done:
1. requested the item be signature only
2. left a note on your front porch / door requesting UPS come back at a specific time
3. use the tracking ID issued to you by the company who shipped the product, so you would be home to get the package
4. ask a neighbor to watch out for UPS and pick up the box for you
5. told the shipper that it should not be left on the front porch (i.e. special shipping instructions)
Smart consumers = better online trade.
Get with it people.
Not a team player. You have to appreciate, and conform to the other employees who were there BEFORE you were. Something to think about for your next job. Also, it is nice not to finger-point or to pass blame all the time. This is just good life advice.
