Are you serious? This is ridiculous. Like someone else said, it says as clear as day how much the card costs on the pamphlet an employee gives you. And even if an employee DID tell you it was completely free (which I doubt they did), why would you A. Believe you could get 10% off forever, no strings attached?, or B. Not look in the booklet they gave you to make sure the conditions? It's your fault for not listening close enough to the employee, and not checking the conditions of your agreement.
In addition, why would ANOTHER EMPLOYEE have to apologize for another's mistake, assuming the other DID lead you to believe it was completely free? It's pretty obvious you were at least partially at fault here. So cry all you want about losing your money- but don't try and make a good store and a good company look bad because of it.
AEE131- Pardon me for sounding snarky, but I don't find any part of my comment ridiculous in the least. I addressed each one of the original poster's complaints in my comment, and then some. Just because I disagree with a user's complaint on a complaint website doesn't make me a troll. I'm by no means perfect. I just know what I'm talking about. You see, I've actually been working at a Sam Goody store (which is affiliated with F.Y.E.- think of it as the Gamestop/E.B. Games equivalent) for over six months now. And I can tell you, things like this aren't cakewalks for us employees, either.
We're REQUIRED to prompt you upon checkout for a Backstage Pass, 2 year warranty, and reservations if you pay with cash, and a V.I.P., 2 year warranty, reservations, and magazines if you pay with credit (at the moment, it's constantly changing). Every single time. From the outside looking in, I know it's annoying to be pestered with a bunch of questions when you just want to leave. But saying things like, "the sales clerk wouldn't shut the hell up about it" is basically saying he's doing his job.
Back to the main point, though, I agree with you when you say that you shouldn't agree to terms you're unsure of. You should always ask if you're suspicious or have doubts. But that applies to pretty much every agreement you'll ever come across- it's not specific to the V.I.P. Complaining that you agreed to terms you weren't sure of is no reason to single out a single product or store, especially since you're required to sign a paper/receipt that says you understand the terms of your agreement. I don't mean to put myself on a platform here- I've made my share of mistakes with agreements, too. It's just the truth.
So I hope you find this more insightful than my previous post. I'm sorry if I seemed apprehensive then.
AEE131- I completely understand. I'm not offended. :D Like I said, my post was aimed at the original poster- I thought it'd be understood, and I'm sorry to have gave you the wrong impression. And as far as whose fault it is... Well, it takes two to tango. I know whenever there's a long line of customers or it's been a long day, I tend to fly through the script offering customers things like the V.I.P., especially when I'm 90% sure they're going to say no. Unfortunately, trying to make things easier on the customers you think are going to say no anyway sometimes leads to confused customers who say yes, despite being unsure of the terms. It's a horrible catch.
Anyway, if anything, I feel like it's been a learning experience to those who signed up for the V.I.P. without being 100% on the terms, and they'll help others not make the same mistakes they made. After all, that's partially what this site is for, isn't it? :]
