u r right at&t didn't have to replace the phone seeing as there was an internal crack they could have easily told you to call the insurance company (which i work for processing verizon claims ironicly) but at any rate...i know how frustrating it is go thru all of that seeing as sometimes the verizon reps contradict what the insurance really does and seeing how my carrier is sprint (which is probably worse than at&t and verizon...sigh...i miss tmobile) but hey at least u got it replaced for free. if you would have had to call the insurance company depending on the type of phone you have you would have to pay that deductible (but u would have gotten your phone the next day...) next time though they may tell you to call the insurance company
that girl lied to u...she knew damn well all she had to do was cancel the claim and give a reason...excuse the language! i work for asurion and i have cancelled plenty of claims and although i dont do sprint claims (my carrier too) i do know we all use the same systems and tools! she could have cancelled it
bank of america will do that to you. i had them once before and to be honest i think that particular bank does steal money from it's customers, as does chase bank
