I agree with you. I had them as internet and cable services. i canceled my account 3 weeks ago. been told that on the 1st week of February i will have the money back that i over paid for January. its been more than aweek into the month, i just called, and was on the phone for 82 minutes with Chat - the first costumer service Repp. then Shila who was unbelievably rude and impatient to me. then with her Manager.
All of that because when i called, they suddenly realized that i do deserve a refund (forgot to mention that i called because i got a bill from them for $120 for the dates of Jan 15 (*the day i canceled the services) till feb 22, (its only Feb 8th now)... and they told me after they checked the bill - to ignore it? whats going on with them?)
anyways, they told me it takes anywhere between 4-6 weeks to issue a refund check. then Shila told me its actually up to 12 weeksto issue a refund check. unbelievable! 12 weeks are 3 months is a quarter of a year! that long?
eventually i asked Shila to talk to her manager, after hold of 10 minutes she says her manager is not available. i began going off that it takes her 10 minutes to find out that her manager is not there? told her i WANT to speak to her manager, she was rude and said its gona take a long long while.
after another 10 minutes i got to talk to her manager, and in 5 minutes i have been told that in 10 business days the most i will have the money back.
will see what happens next!
