Last August 2009, Seattle Coffee Direct got my information through a survey site (third party!) and charged me a hundred dollars towards coffee! When I called to straighten things out, the day after, they said " when you receive your coffee return to sender for a FULL REFUND". So I did just that. And waited a while and saw no money returned to my bank account. so i called a few weeks later and they said "It will take up to 2 months for the money to show up in your account." As mad as I was, I remained calm, said "alright" and waited out the 2 months. By November I had seen NO MONEY! And I am a student living alone working full time to pay my bills, so this hundred dollars is a BIG deal to me. I called again and they said "Okay, we'll return your money..but it will take up to 2 months." At that moment I lost it. WHATTTTT?! That should have already happened! we already had this conversation! I was going crazy. But I was still being polite. She says "yeah, but they didnt sctually do it, im going to send it through now." So of course I say, well how do i know the same thing isnt going to happen in 2 months. She says " cause im sitting here doing it right now." And I'm like, well how do I know that? are you going to send me an email document of the process? And she just said "Im sending it! have a good day!" and HUNG UP!
Now its almost Febuary. Its been more then 2 months. NO money. I've been calling 10 times a day, every hour they are open. No answer. I leave a message every time. No return call.
I HATE this company.
