We had been contacted by Idearc to do advertising in the verizon yellow pages and never signed a contract. They told my boss when they spoke to him that they had to lock in the rates for advertising and then they recorded the only part of the conversation that dealt with the prices. They were to call me to clear everything. Never got a call or any papers. We then got the new books and low and behold there was and ad for our company we never authorized it looks as if a 4yr old drew it. When I called they also informed my that there was a website, which we did not need since i built my own. Now they are calling us to pay 400 a month for the advertising which we never ok'd.
I found a law firm in NYC for class action suits... www.milberg.com fill out their fraud report so they look into this matter and move forward with a class action suit.
The RCN outages are killing me they average once a week...since the digital upgrade and three rate increases in the last few months they have become a horrible company. Never mind calling customer service. Outsourced and the CSR's read of cue cards. Their answer for every thing is the tech has to come to your house. There is something wrong with the box outside my house and they will not send someone to fix it. You have to call them to get a credit when the cable phone and internet goes out.
I called the corporate headquarters(got a little help) have now filed with the FCC
# RCN Corporation
# 196 Van Buren St., Ste. 300,
President Plaza, Bldg. 1
# Herndon, VA 20170 Map
# Phone: [protected]
# Fax: [protected]
To complain directly to RCN Headquarters
# RCN Corporation
# 196 Van Buren St., Ste. 300,
President Plaza, Bldg. 1
# Herndon, VA 20170 Map
# Phone: [protected]
# Fax: [protected]
If that gets you no where file a complaint with the FCC
file complaints with the FCC
# RCN Corporation
# 196 Van Buren St., Ste. 300,
President Plaza, Bldg. 1
# Herndon, VA 20170 Map
# Phone: [protected]
# Fax: [protected]
call the headquarters
Call the FCC and they will get back to you RCN that is because they have to respond to the FCC with a resolution of the problem. Call the home office of RCN.
Rcn Corporation
196 Van Buren Street # 300
Herndon, VA [protected] map
Washington, DC-MD-VA-WV Metro Area
PUBLIC, NGS*: RCNI*
Phone:
(703) 434-820o
