I agree! I too have had numerous problems with NextRx/Wellpoint. I have a 4yr son with Epilepsy and the last 3 yrs has been on anti-seizure medication...the neurologist faxed a refill Rx for another year, but the Rx was never shipped out...the first 3 times I called NextRx, I was told the Rx was in shipping and was to be shipped out THAT DAY, obviously it wasn't. On the 4th call, the customer service rep placed me on hold (for an eternity) and finally came back to tell me that the Rx was sitting in shipping but RX # had changed and they didn't know where to ship the Rx to. (Now, don't you think someone with an ounce of sense should have asked where this should go?) The CS rep then said they would ship out next day at no cost to me and I would receive the Rx the day before Thanksgiving. But because I don't trust them, I had the neurologist call in another Rx to my Publix Pharmacy (who I used before being made to use mail order) so that my son would have Rx. Friday after Thanksgiving we still did not have Rx from NextRx. Now that they aren't open on the weekends, I had to wait until Monday to call again. After calling them the 5th time (note the 5th time) the CS rep placed me on hold (again forever) then came back on the phone to tell me she was very sorry that the previous other 4 people didn't tell me this, but the Rx was on manufacturer backorder. WHAT?!?!?!? Are you telling me that NextRx has known for a month now that this medication (ANTI-SEIZURE medication) was on backorder and they didn't have the respect to call its client and let them know?!?!?!?!?!
The solution? I had to call Publix Pharmacy and have them call NextRx to transfer the Rx. The lack of respect that NextRx/Wellpoint has for their clients is ridiculous and I will be filing a complaint with my insurance carrier (UHC) along with the BBB. I would rather pay out of pocket for my medications than have to deal with this madness, especially when it comes to my children's health.
NextRx/Wellpoint is a terrible pharmacy - if you have a choice DO NOT USE THEM!
Also to note, once the Rx went to generic, my insurance was charged $200 more for generic Rx v. name brand Rx. What's wrong with this picture!?!
