I purchased a recliner at JC Penney's in Oregon, it was next to a outlet store that sells only chairs where I went first. I decided to see what Penney's had and they had one I decided to buy that was on sale. I wanted to pick it up, due to the fact if it is home delivered I have to pay Washington sales tax and nobody had the one in the color I wanted in stock. I prepaid for it and was told I had to pay a $50 delivery charge, upon asking why I had to pay a delivery charge if I was picking it up at the store. I was told that I had to pay for it to be delivered to the store, from the factory. I paid it because the chair was on sale and still cheaper than any of the others that I had looked at and it was more to deliver it to my house and I would have had to pay sales tax if delivered to my house.
They get every dime they can squeeze out of you, no matter where you go. One of the local tv stations is promoting a story they will show Thursday at 11 pm about Macy's selling a cz bracelet as a diamond one. I have a feeling that whoever bought it didn't realize that stores sell CZ bracelets in fine jewelry. We shall see, it is the start of sweeps month so they could be twisting the story for those viewer numbers.
It is not Direct Tv's fault, it is your neighbor who took it upon themselves to tear down the Dish Network dish and put up the one from Direct TV. The neighbor should be forced to pay to have your Dish re-installed.
Direct TV has gone downhill where customer service is concerned, I had it from 2000 to mid 2007 and the only problem I had was they changed their dish setup for HD and never told me so I lost all of my HD channels for 6 months until I found out what the problem was and they put up a new dish free of charge. I had to disconnect it in 2007 because I could not afford the bill. I started the service back up in Dec. 2008, due to the fact my HD Tv came out when the tuners were not built in and my old Direct Tv tuner would also pick up local tv over a antenna. The tuner died and I bought a new one thinking it would work the same way and didn't want to lose my HD signals when they went strictly digital. Once I got it home I realized that it would not work without Direct Tv, so I was forced to start it back up.
They had a good deal of $29 for 1 year plus I paid for their HD package, I had already bought my own DVR/Tuner. They turned it on, I had set it up myself. I couldn't get the HD channels and I called them back up. They told me that I needed a new Dish since they had changed them again, three months after I had gotten the last HD one. After talking with several people they told me there would be no charge. Next I was billed full price instead of the deal price and charged for installing the new dish.. I again talked to a few people until I found one that knew what he was doing. He told me that they had just re-opened my old account so the special deal couldn't be applied, it was input but it would then not accept it. It took awhile, but he was able to set up a new account for us since it had been almost a year and a half since I cut it off. It took over a month and several phone calls talking to supervisors to get everything fixed and they gave me a small discount over 6 months to make up for the overcharge. I haven't had another problem so far, it hasn't been quite a year.
When I first had Direct Tv, customer service was excellent, but it has gotten so big, like many others, that it can't keep enough people trained and retained for the money that they pay them. It won't be long now until I have to pay the full amount as my special is ending soon. Hopefully they won't screw that up.
I had the same problem. It took me numerous phone calls and insisting talking to a supervisor. It took me 3 months before it was all straightened out. They finally gave me a credit over 6 months that ended up being a little more that I was mischarged. You have to be persistent about talking to supervisors, it took awhile but I finally was able to talk to one.
They used to have excellent customer service, I first had service form 2000 to 2007 when I had to cut it off due to financial reasons. I have an old HDTV, when they came out they didn't have tuners built in and I got a special deal when I first bought the tv that included a HD Direct TV tuner and installation. It would have cost another $1000 if I wanted to just buy a non Direct TV tuner anyway. The old tuners like the one I first had would also work with a over the air antenna. I used the tuner after I stopped my Direct Tv service in 2007 but it finally quit working. I bought a new one hoping that it worked the same way but once I got home I realized there was no way to hook up a normal antenna, so I hooked my Direct TV back up, instead of getting another digital tuner.
They need to pay more in order to keep well trained staff, rather than train them and then the good ones leave to make more money elsewhere, once they have the required experience to qualify for other jobs.
I subscribed to this site in May of 2012. If you go to the website to see what their prices are it shows $29.97 per quarter, $47.94 per 6 months or $71.89 per year. I signed up for the quarterly option. The first quarter I paid $29.97, after that it renewed at $41.97.
You have to read the paperwork to find out it isn't really $29.97. I called to find out why the website gives one price and doesn't say on the pricing page that it goes up after the first period. He just kept telling me it was in the paperwork 3 times if I had read it. I tried to find out why they mislead you on the subscription price page, but he just kept repeating the same thing over and over.
It may be on the page below the information that you card will be charged $29.97 that it goes up, but when you look at the page that shows the prices to suck you in, it isn't there. It should say that it goes up after the first period, but it doesn't. It should say choose the price that is right for you, but that really isn't what you will be paying if you let it auto renew.
I will probably cancel when this period is up, I have signed up on another site that gave ancestry.com members a discounted price.
I hope it is a joke, when I used spell check here, it showed no incorrectly spelt words instead of spelled words.
