First, I'd like to apologize that you didn't have the best experience with our company. We make every effort to get customer orders processed as quickly as possible, and you can reach our customer service at [protected], monday through friday 8am to 4:30pm Eastern Time. Our physical street address is listed on the website.
I'd like to address a few of the issues mentioned above.
At the time an order is placed, we do AUTHORIZE a person's card for the full amount of the order, but we only put the CHARGE through when items are actually shipping. If this was not the case the for you, I'm at a loss because our programming is designed to do just this so that no one gets charged for backorder, until we receive the item from the manufacturer and are shipping to the customer. Once again, I apologize if this actually occurred or if you used a debit card and your bank held out the funds, we have seen that happen.
Our shipping rates are available up front as is our return policy. The reason for the agreement of the return policy is based on our dealings with the credit card companies. We have shipped well over 100, 000 orders and the complaint rate is 0.03% - meaining 3 complaints out of 10, 000 orders.
About complaints with the Better Business Bureau, yes we have some, we've been in business for 11 years, and most of those complaints were resolved to the customer's satisfaction.
As for items not in stock, we have tools on our website, which is BiggerBras.com, that allow you to select your size and see everything that is in-stock at the time in that size. We have a sizeable inventory (over 40, 000 to 50, 000 items at any one time), but it is impossible for us to hold absolutely everything that is available on the website.
We wish you the best of luck in finding the items you need and hope that you'll try us again.
