I just now am trying to get my issue with broken hinges resolved. Same thing here - they say it is not covered. I am trying to go up the ladder to see about getting this resolved. If I cant, I will post all over the place that this is junk AND acer extended warranties are also junk. If I hear back about a workaround or repair, I will post.
I just talked to a supervisor at the warranty place that took over compUSA's service contracts, and the warranty that CompUSA sold me does NOT cover broken parts like this. Only broken lcd screens or bad hd's or mb's. If it goes into them and they see a broken hinge, etc., they will box it up and send right back.
I am pissed! Beware, do not buy CompUSA's extended warranties or Acers ever!
Add me to the huge list of dissatisfied acer owners. Nearly impossible to find replacement lid. I did find one place online that wanted $129 for lid and hinges. Looked like it was coming from China. Sorry, too much money to put into this POS. I will drill the lid and use bolts and washers. Better than vice grips I have been using... (wife hates the look).
