I thought Directv was going to be great, I could not have been more wrong and can't wait until my contract is up. Their customer service is useless and the hold time when you call is as bad or worse than cable. I plan to go back to Time Warner cable because even though it sucks too at least I can swap a defective DVR at the local mall. Don't believe people when they tell you how good Directv is - they have been drinking the Kool-Aid.
