The complaint has been investigated and resolved to the customer’s satisfaction.
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Since the change of the packaging, I've noticed that the amount of rolling tobacco is significantly noticeably smaller than it was previously with the old packaging. I used to get 4 days with a 25 gram pouch and since the new packaging, I can barely get 3 days. I still use the same filters, papers and using a rolling machine for consistency. When I bought a...
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For about the past month, I've noticed the size/amount of tobacco I've been getting in has been significantly noticeably smaller than usual/ what it should be. It is clearly visible that the pouch is crushed/flattened on one end and that is it not filled with tobacco like the other end is. Not to mention the over consistency/quality of the tobacco has been...
The complaint has been investigated and resolved to the customer’s satisfaction.
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I recently bought a pouch of Champion Legendary Rich Red. I used to smoke Champion Legendary Ruby but changed after my local tobacconist confirmed that Rich Red is now the strongest in the Champion brand. My problem is that upon opening this pouch and smoking a few cigarettes, it hasn't got the hit that Rich Red usually does. I have thought that after...
The complaint has been investigated and resolved to the customer’s satisfaction.
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Lately I have noticed that there is a chalky taste when I first start smoking a new pouch. This is really off putting. I've been a smoker of champion ruby for about 4 years now. I used to get my pouches from Coles but found cheaper ones from the Free Choice Tobacconist. Both from New Zealand. I really would like to understand why this is happening. I've tried different papers and filters but still get the same result.