Booked a room a week in advance, in New York - reputable hotel the Sofitel then due to change in business plans needed to cancel hours later - same day.
Get a room allowed me to cancel the room + 7days in advance but then charged me full price for the Hotel room. So I reversed my cancellation as I decided to use the room-nope couldn't as the room is cancelled.
Complained to Get a Room, recived an email stating: From:
Customer Care and Escalations
Sent: Saturday, October 5, 2019 5:38 PM
To: JW
Subject: [Customer Care and Escalations] Re: R1688747549
##- Please type your reply above this line -##
Ticket #3168072: R1688747549
Your request (#3168072) has been updated. Reply to this email or click the link below: http://garops.zendesk.com/hc/requests/3168072
________________________________________
Maricel Aliwanag, Oct 5, 4:37 PM CDT:
Dear JW,
Thank you for contacting Customer Care. We are not able to modify your reservation once the reservation is booked. The option is to book a new reservation for your colleague who is attending since your original reservation already cancelled. We apologize for the inconvenience this has caused you.
Thank you for allowing us to service your inquiry, and we sincerely appreciate your business.
Kind Regards,
Maricel A.
Customer Support
No principles, shoddy, careless and fraudulent - stay away!
R1688747549
