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I give both company compliments as well as complaints. I always pay bills owed promptly.
Rotech sends not needed products with no returns (3 day return Policy), then sends a bill 5 months afterwards. I was a CPAP customer of Rotech Healthcare Inc, for about a month. They were not nice to talk to on the phone and very pushy. I ordered my routine CPAP supplies, and received products that I could not use. I don't even remember ordering these of concern. They have a '3 day return policy' and would not take the unopened, not needed products back. 5 months later, I received a bill from Rotech stating I own them $89.25 as a "co-payment". I offered to return new products and this is not an option. I now keep getting bills and threats from Rotech for what I do not owe. My word against their word conversations goes back and forth. With my insurances, I have never paid a "co-pay" for CPAP supplies in my past 7 years of me being a CPAP patient. My prior and current suppliers are wonderful to work with, but not Rotech. I believe Rotech is dishonest, unfair, non-debatable and just want to gouge us seniors. No concerns for us older folks. Send unauthorized supplies. I am not used to being treated as Rotech has treated me and will not stand for it. I would like to return all of my brand new, unopened product to Rotech.
After being repeatedly bullied by Rotech, I gave in and paid them. I feel I just got ripped off by Rotech.
Consider this a warning to anyone thinking of doing business with Rotech!
