We called Suntrust 12/28, did not hear from them until 1/8/2021. A Kim Santos called us (from Orlando ofc), sent us an email with things we needed to fill out, copy etc & send back to them by 1/13/2021. We tried call Kim on 1/11 & 1/12, I could not set up the documents on PDF or if I faxed them, it would have taken a lot of time & would cost us, so we sent...