Hi,
I had similar situation but I cancelled the order before 30 days trial. They gave me a Return number to return the package with. I read the return policy and it did say that the Return number will be cancelled if they don't receive the package back in 15 days. I didn't think much about it and by the time I got back from vacation, it was 3 days late. So I called the Return Dept and wanted to make sure the Return number was still valid. Surely the guy, Keith, said it was expired so I have to keep the program and they will charge me monthly payment. But he would be "nice" to offer me a one time payment with lower amount, I think he said 459 or something. There's no way I can afford that so I told him I'll send the package back, no matter what, I'm not gonna pay for it. He said they wouldn't take it and he denied my request to talk to a supervisor, then he hung up on me eventually. Long story short, I called my bank and cancelled my card right away so they can't charge me further. I'm sure they will send me bills and even forward it to a collection company.
I'm at the point of applying for refinance for my mortgage. I'm worried that this will make great harm to my "hard-earned" credit score. I've sent back the package today but have a feeling they will send it back and I'll be stuck with it, same as the poor fellows out there with same complaints about this product. Any suggestions?
Hi,
I had similar situation and I cancelled the order before 30 days trial. They gave me a Return number to return the package with. I read the return policy and it did say that the Return number will be cancelled if they don't receive the package back in 15 days. I didn't think much and by the time I got back from vacation, it was 3 days late. So I called the Return Dept and wanted to make sure the Return number was still valid. Surely the guy, Keith, said it was expired so I have to keep the program and they will charge me monthly payment. But he would be "nice" to offer me a one time payment with lower amount, I think he said 459 or something. There's no way I can afford that so I told him I'll send the package back no matter what, I'm not gonna pay for it. Long story short, I called my bank and cancelled my card right away so they can't charge me further. I'm sure they will send me bills and even turn it to a collection company. They also played the recording to prove that they gave me the payment plan over the phone. I don't remember anything about payment plan but I don't have great memory. However, there was no invoice in the package so I wonder if the phone recording will be sufficient.
I'm at the point of applying for refinance for my mortgage. I'm worried that this dispute will make great harm to my "hard-earned" credit score. Can anyone tell me what happens if the collection company calls in the future. Thanks!
