The complaint has been investigated and
resolved to the customer's satisfactionResolved Transforming Debt Into Wealth — Marketing/Selling Process
resolved to the customer's satisfaction
I heard an advertisement on the radio for TDIW and John Cummata.
Called an 800 number. Spoke with a representative. She never discussed the cost of the material but said I could receive the TDIW materials for a 30 day trial if I paid $4.95 for shipping. I agreed to let them charge my credit card for the shipping cost. I received the material, reviewed it but did not get it back within the 30 day trial period. Shortly thereafter, I was charged $89.95. I did not have a problem with this charge because I felt the material was worth this.
Then approximately 30 days later I started receiving phone calls and an initial letter stating that I owed $359.92!! I was astounded! Mainly due to the fact that during this whole process I was never told nor did I agree to purchase the material for $450.00. Had I known this up front, I never would have agreed to the 30 day trial period.
I have since tried to return the material but they will not accept it.
I contacted Nightingale-Conant via their website. They state that all their materials have a 12-month money back guarantee! To date they have not honored this guarantee. I'm sure there are many others out there who have experienced the same frustrations. Hopefully enough to form a class-action suit! I am extremely disappointed that Nighingale-Conant would allow these kind of marketing and sales tactics. They used to be one of best publishers of business and self-improvement books and tapes.