Customer civility has gone down at an alarming rate at Talbots. Long time shopper at Talbots Tyson’s Corner and it is sad to see how the employees are treated by customers.
Please step away from your computer and stop ordering so many items you have no intention of keeping or can’t afford anyway. I’ve stood outside the door before the store opened to see the bags and boxes women are carrying to return. I want to make a quick purchase and that is ridiculous! There aren’t enough employees right at opening and helping you with your multiple returns interrupts everyone else who can make a purchase decision. I wish there was a line for customers who had their act together. Why must you come into the store with no receipt and then start giving the cash register lady a hard time?
I go into the fitting (or try to) and see that there is no limit to how many items you take into the fitting room. This means that others have to stand in line while you are trying on an armful of clothes. I watch as I see feet trampling over clothes you are trying on and have not purchased. I don’t want to try on items you are stepping on.
The phones are ridiculous. I drove to the store to shop. Some customers call the store and want employees to walk around the store and find items for them. I’m told they’ll be right with me. Why don’t they call the on line ordering place or come to the store themselves? I drove in and I should have priority over this type of shopping. Write to the store and request an item. Your placing a phone call and expecting service over me is inconsiderate.
I watched as customers argued with employees over the price of something. I doubt the cashier writes company policy or sets prices.
You want something steamed that you bought online and brought to the store to have that done? Really? Dry cleaner. You want a clearance item steamed or for that matter a full priced item? Expect to have to wait a bit. I’ve had them do it but I give them time.
The employees at Talbots are usually elderly or just look tired. How much do you think these people are paid?
Why is it you would go into Talbots and have unrealistic expectations and treat their employees so poorly?
Finally! It’s about time they established a final sale policy like Ann Taylor, Banana republic etc. Stops the labor intensive task of restocking. Some stores even limit the dollar amount and number of times you can return them. I hope they do that as well
