Emirates Driving Institute [EDI]

Dear Mr. Ahmed,

We sincerely apologize for the inconvenience caused to you.

We would like to investigate the matter and see how we can help you in this regard. Your issue has been escalated to the concerned team and you should be receiving a call ASAP.

Should you have any future concerns related to EDI and its services, please reach out to the below mentioned official channels to raise your concern and include your "Registration ID" in your follow up communications to immediately address your concern:

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Kannana,

We sincerely apologize for the inconvenience caused to you.

We would like to investigate the matter and get this rectified immediately. Please share your registered mobile number to proceed with the investigation.

Should you have any future concerns related to EDI and its services, please reach out to the below mentioned official channels to raise your concern and include your "Registration ID" in your follow up communications to immediately address your concern:

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Zahid,

We sincerely apologize for the inconvenience caused to you.

We would investigate the matter and get this rectified. You will be contacted shortly.

Should you have any future concerns related to EDI and its services, please reach out to the below mentioned official channels to raise your concern and include your "Registration ID" in your follow up communications to immediately address your concern:

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Santosh,

We sincerely apologize for the inconvenience caused to you.

Kindly note that there was an increase in the RTA Excellence road test fees for all students appearing for test effective from August because of which you were charged the incremental amount.

There was no change in EDI fees and it still remains a fixed price course.

Thank you for your patience.

Best Regards,

Emirates Driving Institute.

Dear Mr. Hardik,

We sincerely apologize for the inconvenience caused to you.

We understand your priority and would like to attend to you at the earliest.

Can you kindly reach reach out to the below mentioned official channels to raise your concern and include your "Registration ID" in your follow up communications to immediately address your concern?

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Dawa,

We sincerely apologize for the inconvenience caused to you.

We understand your priority and would like to attend to you at the earliest.

Can you kindly reach reach out to the below mentioned official channels to raise your concern and include your "Registration ID" in your follow up communications to immediately address your concern?

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Rohith,

We sincerely apologize for the inconvenience caused to you.

We understand your priority and would like to attend to you at the earliest.

Can you kindly reach reach out to the below mentioned official channels to raise your concern and include your "Registration ID" in your follow up communications to immediately address your concern?

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Azlan,

We sincerely apologize for the inconvenience caused to you.

We understand that there are delays related to your training. In order to assist you further in this matter, can you kindly reach reach out to the below mentioned official channels to raise your concern and include your "Registration ID"?

This will help us to address your concern immediately.

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Rajat Gupta,

Thank you for sharing your feedback with us.

We appreciate you sharing your concerns and opportunity areas for us to improve. We will investigate the case and also see that such issues do not arise once again.

Thank you for being a valuable customer to us.

If you have any further queries, please feel free to reach out to us on the below official channels:

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Krishna,

We sincerely apologize for the inconvenience caused to you.

We understand that there are delays related to your test dates. In order to assist you further in this matter, can you kindly reach reach out to the below mentioned official channels to raise your concern and include your "Registration ID"?

This will help us to address your concern immediately.

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Khaleel,

We sincerely apologize for the inconvenience caused to you.

We understand that there are delays in your journey with EDI. Please give us an opportunity to assist you in this matter.

Can you kindly reach reach out to the below mentioned official channels to raise your concern and include your "Registration ID"?

This will help us to address your concern immediately.

Email: info@edi.ae

Ph No: [[[protected]]] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr. Khaleel,

Please accept our sincere apologies for the delays caused with us.

As requested earlier, we recommend you to please write to/call us on our official channels to address your issue at the earliest.

Kindly include your registration ID in your communications:

Email: info@edi.ae

Ph No: [0 4 2 6 3 1 1 0 0] (Call Center)

Walk- in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Dear Mr Rajan,

We sicenrely apologize for the inconvenience caused to you.

We have alerted the concerned team and they will be getting back to you at the earliest. I also see that you have sent emails to our call center team, continue to do so if you encouter any other issues.

Appreciate you working with us in this regard.

Best Regards,

Emirates Driving Institute.

Dear Ms Tahmeena,

Thank you for sharing your feedback with us.

We understand the inconvenience that you have been through and the stress that the overall experience that has left you with.

As EDI strives to be the best in the market, we will definitely work on the feedback and ensure such issues do not rearise.

Incase you have any queries or feedback that you would like to share in the furture, please do write to us on our official channels and also share your full name and the registration number for us to help address the concern/feedback.

Best Regards,

Emirates Driving Institute.

Dear Ms. Sania,

Thank you for writing to us.

Upon further investigation, we see that EDI has sent the following message:

"Your Initial Driving Assessment Test is on 01/03/2023 (Wed) at 01:30 PM at Al Quoz/ Building No.2. Pls arrive 15 minutes prior test time with all documents."

Unfortunately, EDI will not be considering the request in this matter as the instructions were shared on a prior notice.

Adding to the above, your feedback of instructor / examiner calling the student before marking absent will be shared to the management for review.

Wishing you all the best for your future tests.

Best Regards,

Emirates Driving Institute.

Dear Ms Alia,

We sincerely apologize for the inconvenience caused to you. Your issue has been escalated to the concerned department and you should hear from them shortly.

Kindly await a call from the concerned team.

Should you have any queries or concerns, please follow up on our official channels.

Best Regards,

Emirates Driving Institute.

Dear Ms. Neethu,

We sincerely apologize for the inconvenience caused to you in this matter.

We have alerted the concerned team, who will get back to you as soon as possible. We also see that you have been sending emails to our call center team, we understand your urgency, and your issue will be addressed immediately.

We appreciate you working with us in this regard.

Please follow up on our official channels for further queries or concerns.

Best Regards,

Emirates Driving Institute.

Dear Mr. Reyanul,

Please accept our sincere apologies for the delays you have been experiencing. We have taken note of your feedback and will ensure that such issues do not arise in the future.

The issue has been escalated to the concerned department, and you will receive a call shortly.

Please feel free to report such issues to our official channels to address your concern at the earliest.

Best Regards,

Emirates Driving Institute.

Dear Customer,

We sincerely apologize for the inconvenience caused to you. We understand that you are having issues with delays observed in classes and tests.

We would also like to investigate the staff's behavioral issues.

In order to best assist you, please get in touch with the official EDI channels mentioned below for immediate assistance.

Kindly include your registration ID in your communications:

Email: info@edi.ae

Ph No: [0 4 2 6 3 1 1 0 0] (Call Center)

Walk-in: (Al Quoz & Al Qusais - CS Supervisors)

Best Regards,

Emirates Driving Institute.

Complaint closed..

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