SAFE GUARD AMERICA, SECURITY SYSTEMS, INC., SECURE ONE or whatever other name you are using, well YOU SUCK!
DO NOT SIGN UP WITH THIS COMPANY, IT'S A TOTAL RIP OFF.
I have been a customer for 4 yrs. and just recently found out that all a burglar has to do is cut the phone line and this company will have no idea what has happened. This happened by accident when a workman accidentally cut my line without knowing it, the line had been cut for 5 hours before discovering it (tried to use the phone). Once it was repaired I call Safe Guard America and told them I wanted to cancel my service and was told NO, I have a contract. Even after I explained why I wanted to cancel I still got the same response.
They have sent the Fire Dept. to my house at 0300 hours scaring the hell out of my family and their excuse is "OH, WE WERE DOING A TRAINING EXERCISE AND SOMEONE THOUGHT IT WAS THE REAL THING" (by the way, I don't have fire monitoring).
Customer Service people are extremely GHETTO, they remind me of SPRINT customer service. They answer nicely but once you start to complain they turn on the ghetto and everything is your fault why things aren't working.
DO NOT GO WITH THIS COMPANY OR ANY OF IT'S SUBSIDIARIES, THEY TRULY SUCK!
