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We have had a contract with Safe Guard for only a year now and have had 7 service calls for faulty wireless connections (which of course not their fault, we need to learn "to get over it and let them keep fixing it and we need to believe in their company" which was what I was told by one of the "Customer service" reps).
Seriously, I was told to get over it and when my Valentines Day was ruined the guy had the balls to tell me that if I was his wife, he would tell her to cancel the service, but since I wasn't, I should get over it. Don't believe it when they say wireless... it really means "magnets that will fail on a dime". Their excuses were, and I quote "it is the humidity in the air, it is the moisture in the air, it is environmental, and my ultimate favorite was, maybe it is your son. My son is 2 1/2 and cant even get to his window. And the alarm goes off when we AREN'T at home so lets blame the kid. DON'T SIGN A CONTRACT... If they give you free service for all of your problems, then you still have to pay up to 30 months of UNPAID months to get out of your contract. We only paid 3 months and they consider the other 10 months as unpaid.
Run, not walk, away from this company!
Country of complaint: United States
DO NOT GO WITH THIS COMPANY!
I agree with all of your complaints about this company. They are not customer friendly or helpful at all. My issue is that I signed up with them and I had no problem with the service or the equipment until I got laid off from my job. I called them and told them that I was laid off and will not be able to pay the service fee. I asked them for assistance b/c I knew I signed a contract. I really did not want to cancel but to ask them to maybe freeze my account until I get a new job or get employed again. What they told me was like I did not know that I had a contract and said " well you signed a contract for 5 years". I know what I signed. I wanted them to hold the contract or freeze it or put it in suspension but they keep telling you are under a contact and they are unable to cancel it. I told them that I am unemployed and wont be able to pay them until i get a job. They told be that I have to write a letter saying that I want to cancel or freeze the account an mail it to them that they can't do it over the phone. Well, I wrote a letter and faxed it and called them to freeze it or cancel it if they can not help me with the contract by holding until I get a job to finish the contract out then. Well, They still keep taking money out of my account when I notify them with mail, fax, and by phone so I had to block them from with withdrawal from my account. They also keep charging me even thought the account should be canceled or restricted. They charged me over $900.00 that include a late fees and finance charge. What is with them. How do they expect a person who do not have a job to pay them and I was nice enough to notify them with my situation to keep charging me. I got so angry that they will not stop charging me the fees that I told them that I don't want them in the future and that they will not be able to get the money that they have been charging me for all these time when it should of been canceled. They told me that it will go to collection, and I told the that is fine b/c how am I suppose to pay them when I can't even barely pay my mortgage. My home is more important then they are. That bill will come before they will especially when They didn't seem to care whether if they wanted for me to say with them or not. They only seem to care about getting the money that was charge wrongfully all those time when I gave them proper notification. I'm still unemployed for over year and half but once I do get work, I definitely will not go back to them. I've been telling my friends not to go with them! My Direct TV company worked with me when I called them with my issue and they told me about freezing my account and my contract so that I won't get any fees b/c they know that I'm going to stay with them once I get work. IF they only worked with me, I would of kept them later on but with this kind of service, NO WAY IN HELL!
This company could care less about their customers, all they do is give lip service and do not provide any Security for your home.
I learned after 4 years with them that if your phone line is cut they won't know and that's all a burglar has to do is cut your phone line and they can enter your house and rob you and NO ONE AT THEIR COMPANY WILL KNOW.
They gave me the same crap when I called to cancel service after discovering that I really wasn't being covered or protected and they told me "YOU HAVE A CONTRACT"
I really despise this company!
SAFE GUARD AMERICA, SECURITY SYSTEMS, INC., SECURE ONE or whatever other name you are using, well YOU SUCK!
DO NOT SIGN UP WITH THIS COMPANY, IT'S A TOTAL RIP OFF.
I have been a customer for 4 yrs. and just recently found out that all a burglar has to do is cut the phone line and this company will have no idea what has happened. This happened by accident when a workman accidentally cut my line without knowing it, the line had been cut for 5 hours before discovering it (tried to use the phone). Once it was repaired I call Safe Guard America and told them I wanted to cancel my service and was told NO, I have a contract. Even after I explained why I wanted to cancel I still got the same response.
They have sent the Fire Dept. to my house at 0300 hours scaring the hell out of my family and their excuse is "OH, WE WERE DOING A TRAINING EXERCISE AND SOMEONE THOUGHT IT WAS THE REAL THING" (by the way, I don't have fire monitoring).
Customer Service people are extremely GHETTO, they remind me of SPRINT customer service. They answer nicely but once you start to complain they turn on the ghetto and everything is your fault why things aren't working.
DO NOT GO WITH THIS COMPANY OR ANY OF IT'S SUBSIDIARIES, THEY TRULY SUCK!