I bought a phone back in October of last year. I was told about the rebate and what to do. I sent it in November and began checking the website in December. Around late December, early January the site said the rebate was processing. I was told it would take time so I tried to be patient. I called earlier this week only to be told Cricket didn't receive my paperwork. So, cue run around of trying to talk to SOMEONE who can help me get my rebate back. Going between customer "care" and rebate office answering machine, I didn't get anything but per-fabricated answers most likely read from a script. I FINALLY got to talk to someone at the rebate office today, only to be told that once again, they never received it and on top of that, the offer for the rebate expired. I asked them if I could just give them the information needed over the phone and the guy could fill out a paper there at the rebate office, but that was too much to hope for. He stated he can't fill out forms because all he has is on the computer and the forms he gets comes in the mail. Great, thanks. Chucked back to the customer "care". I request to speak to a supervisor and the woman wastes my time stating my case is for the rebate office and that the supervisor there can't help. At this point I'd like to speak to someone other than a humanized automated machine.By the time I get done talking with her all the while her apologizing for this problem, she sends me over to rebate and it's closed. One last effort to reach somebody, I try the chat window on Cricket's website. I explain to the woman what happened and she too shucks me to the dark unknown place known as "the rebate office" I tell her I've rode that carousel already (been given the run around) and would like to speak to someone who can ACTUALLY help. she reiterates the rebate office and closes the window. Gee, what lovely people. I don't know if it'll even be worth trying to talk to the supervisor at the rebate office on Monday. I understand a phone costs money and usually you don't expect it back when you buy it, but when a company offers a rebate if you buy the phones they are often discontinuing then it wouldn't seem so unreasonable to expect forms to be handled professionally and money to be dispersed in a timely fashion. Not with these people. Add onto all of this, I am being talked to as if I'm some crazy person (in hushed slow tones) or as if I'm a child that doesn't know whats going on (slow, calm, firm voices) I'm an adult, not a child and therefore deserve to be treated like one. I'm not trying to placate you, don't try it with me. Cricket needs to retrain their employees better. I talked with one of their in store help about getting a copy of my receipt and her attitude was very unprofessional. Sure I was irritated but no where near to what she was said, stating I was being "mean" and "yelling" because I had spoken up for her to hear me since she was working in a cricket kiosk, where I bought my phone. I agree with tracy34, they need to reimburse all cricket users that have been left with nothing but empty hands.
