Dear sir/mam I booked a hotel (Hotel serenade manor) in Gangtok, India through travelguru.com (booking id: TGU0001451076). Scheduled check in was Sun, 25 May 2014 and scheduled checkout was on Thu, 29 May 2014. When I reached the same hotel (hotel serenade manor) on 25th may 2014, my booking was completely denied by hotel personnel. Then i contacted travel guru customer support through telephone and was asked by customer support to wait for 1 hour.One hour after I was told by customer support of travel guru that the Hotel serenade manor has not booked my room due to some problem and was asked by travel guru customer support to occupy an alternative arrangement of room in other place.when I went the alternative room arranged for me what i saw was totally incredible.The whole room was dirty, filthy and nasty. Offensive smell was all around the room.I was totally shocked to see this.Again i talked to customer support of travel guru and hotel serenade manor, I was told by customer support of travel guru that they are unable to arrange another room other than that and stay in the same room for one night and they will try to arrange another on the other morning (i.e.May26th 2014). But i am really very sorry and angry to say that till my checkout on May 29th 2014, no better alternative arrangement was made and was compelled to stay in same filthy and dirty place.Meanwhile when i contacted local hotel serenade manor in which my room was booked, the hotel serenade manor completely denied my booking and was told by them that they have not taken my booking and i should talk travelguru in this regard. Now in summary that i was never given the room and hotel for which i booked.How travelguru.com people can make so dirty and filthy and low class alternative arrangement.If they had no rooms in hotel serenade manor why did they take the booking.those people have shown pictures of good room of a good hotel on internet and how can they give me such a bad, dirty and low priced room at the same price. if any mishap would have happened at such an unsafe place will those people take responsibility.Its a very simple thing when they had no rooms why did they take the booking.why those travelguru people should not be blamed for mental trauma and torture faced by me? Therefore i would like to say to refund the money for the hotel booking (booking id: TGU0001451076) as those people were totally incapable of giving me possession of hotel rooms on my booking date.meanwhile i contacted travelguru thrice( complain ref. No. [protected]) but they r not giving any response. thanks
