I went to dawson dental to have a mouthguard made. I made sure to get the total price before the mouthguard was made. After the procedure was completed, I paid the agreed upon amount. I received my mouth guard a month later. It took about twice as long to arrive than the 2 weeks that I was told. The transaction was complete; I received a service and product, and I paid the total sum. 3.5 months later, I get an invoice in the mail, for 35% of the amount I had originally paid. I have never had any services done at dawson dental, other than this mouthguard. I called and spoke with Essie, who describes herself as a manager. She tells me that the original price was just an estimate (haha how convenient that this is the first time i have heard that), and that I would be required to pay 35% more than the original cost, because the product costs more than they had anticipated. I thought this was some kind of joke, but she was quite serious. The transaction was already completed, how can they come back and ask for more money 3.5 months later? If I was told of the hidden fees beforehand, I would have purchased my mouthguard elsewhere, as the 35% mark up meant that the product was no longer at a competitive price. Essie tells me that I am unreasonable, and that I should just pay the money. She tried to guilt me by reminding me that the cost would now have to come out of Dr. Moss' pocket, and how little dentists made because they have debt from dental school. I stuck firm to my principals: I will not pay for your error. We had agreed upon a price, you cannot come back later and ask for more. Essie ends the phone call by telling me that patients like me are not welcome at Dawson Dental. "like me" ? did she mean educated, fair, and noncompliant with bullying?
I am a smart consumer. If you are one as well, you should never go to Dawnson Dental)
