Hi Juan,
we have replied to your previous comment. Thank you *Sky
Thank you Ebony, your case officer will get back to your latest email as soon as possible. *Sky
Hi Jessica, have you reported the missing bag upon arrival? You should have received a PIR number that looks like IADEY12345. Could you please share it with us so we can check the status of your bag? *Sky
Hi there, could you please send us a private message with your phone number as well so we can arrange a call back for you and check if our Reservations Team will be able to assist you with this? *Sky
Hi Vaishali,
We regret this happened. Kindly contact us at socialmedia@etihad.ae with all these details and your booking reference, full name and email address and we will file a complaint for you. *Sky
Hi there, we are very sorry to hear about your experience with us. Please send us an email with your booking reference to socialmedia@etihad.ae so that we can investigate this further. *Rose
Dear Prashanth, we are sorry to hear about your missing baggage and are happy you received it back.
Please send us your email address and contact number and we will forward your details to our team regarding compensation. *Ela
Dear Abdul, please contact the bank directly. They will be able to assist you further. *Ela
Hi Elaine, please send your booking details with a copy of above feedback to socialmedia@etihad.ae. We like to check your booking. Thank you. *Ela
Hello Neelum, we are sorry to hear about your disappointment and the treatment by the staff the airport. You may forward your feedback including your booking reference to SocialMedia@etihad.ae. *Ela
Dear Jan, we are sorry to hear about your experience. However, the guest is responsible to check if he/she requires a visa for their destination.
Nevertheless we like to check why our staff member allowed you to travel.
Please send us your booking reference as the one mentioned from you is not a Etihad booking reference.
Thank you in advance. *Ela
Dear Shanibpi, we are sorry to hear about your experience. Did you receive a case number for us to follow up? *Ela
Hello, please send us your feedback including your booking reference to socialmedia@etihad.ae and we will investigate this further. *Ela
Hello Diana, we are sorry to hear about your disappointment. Please forward your complaint including booking reference to socialmedia@etihad.ae. *Ela
Hello Saleem, we are sorry to hear about your disappointment. Pregnant women may sit anywhere except the exit-rows. We are sure our colleague tried their best to place you five all together in one row and as far at the front as possible as row 23 is quite at the front. *Ela
Hello Maureen, please forward all your details and pictures to baggageclaims@etihad.ae. *Ela
Hello Subhash, your PIR file reference for your delayed baggage is TNGAT47782. We suggest you contact Royal Air Maroc as they were your last carrier and as those responsible for the search and compensation from delayed baggage. *Ela
Hello George, thank you very much for your feedback. We value your insights and will look into this. *Ela
Hello Sanad, please forward your details to socialmedia@etihad.ae and we will investigate this. *Ela
Hello Nagaveni, as you made the bookings through your Travel Agent you will need to contact them. *Ela
Hello Fahad, thank you for your comment. Safety is our highest priority. Therefore our pilot didn't land in Islamabad as many incidents have happened there before due to bad weather conditions and of course we don't want this to happen. We are sorry to hear that your mother didn't take the journey well and hope she got better soon. The bus ride was the fastest way for our guests to reach to Islamabad and we decided to choose this way, rather than leaving them in Lahore and being away from their family any longer. Thank you for your understanding. *Ela
Hello Vaibhav, do you still require assistance regarding the ticket of your sister? We suggest you get in touch with the Contact Centre https://m.etihad.com/en/contact/. They will be able to assist. *Ela
Hello Reza, please forward your full feedback including your booking reference to SocialMedia@etihad.ae and our Guest Relations Team will investigate this further. *Ela
Hello Maryah, please forward your booking details and Etihad Guest number to socialmedia@etihad.ae and we will check with our team regarding your miles. *Ela
Hello, did you receive your baggage by now? If not, please send us your PIR file reference to socialmedia@etihad.ae and we will check with our team. *Ela
